Zapp! Empowerment in Health Care : How to Improve Patient Care, Increase Employee Job Satisfaction, and Lower Health Care Costs

Materna, Sharyn B., Cox, Jeff, Cox, Jeff, Harper-Shomo, Kathy, Byham, William C.

ISBN 10: 0449908852 / ISBN 13: 9780449908853

Edité par Random House Publishing Group, 1993

A propos de cet article

Used book that is in excellent condition. May show signs of wear or have minor defects.

N° de réf. du vendeur 4788269-6

Détails bibliographiques

• Titre: Zapp! Empowerment in Health Care : How to Improve Patient Care, Increase Employee Job Satisfaction, and Lower Health Care Costs
• Éditeur: Random House Publishing Group
• Date de parution: 1993
• Langue: anglais
• ISBN à 10 chiffres: 0449908852
• ISBN à 13 chiffres: 9780449908853
• Reliure: Couverture souple
• Édition: 1st ed.
• État de l'article: Very Good

A propos de ce titre

Synopsis

Book by Byham William Cox Jeff Materna Sharyn HarperShomo

Présentation de l'éditeur

"Couldn't have come at a better time! The message is definitely on target. People who work with staff and volunteers in any profession would gain from reading, re-reading, and practicing the concepts in this book."
John Paul
Vice President, American Heart Association
William C. Byham's book, ZAPP! THE LIGHTNING OF EMPOWERMENT took the business world by storm. Now ZAPP! EMPOWERMENT IN HEALTH CARE is packed with step-by-step, hands-on information to help health-care providers revitalize medicine and help control costs by taking control of their jobs, improving existing processes, sharing decision-making, and more, as well as zeroing in on the special needs, rights, and responsibilities of patients.