Crawley (Plus de 7 800 résultats)

Etat : Very Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.

Paperback. Etat : Good. A real-world, plain-language how-to guide for delivering amazing customer service to customers and end-users.Now in its third edition, The Compassionate Geek is the definitive guide for delivering amazing customer service to customers and end-users. Filled with practical tips, best practices and real-world techniques, The Compassionate Geek is a quick read with equally fast results. Each chapter contains a reflection and discussion section to help improve customer service skills. Inside are lots of personal stories and examples of mistakes made and lessons learned in addition to an entire chapter on overcoming personal and professional obstacles. All of the information is presented in a straightforward style that can be understood and used right away. There's nothing frou-frou, just down-to-earth tips and technical support best practices learned from years of working with technical staff and demanding customers and end-users.Here's what you'll find: The four intrinsic qualities of great customer service providersCustomer service tips on how to say no without alienating your customer or end userBest practices for communicating with email, including examplesBest practices for communicating using chat and textingTen tips for being a good listenerTwo practical ways to keep your emotions in check using emotional intelligence (eq) techniquesA six-step flow chart for handling customer and end user callsCustomer service skills to use when the customer or end user is wrongHow to work with the different generations in the workplaceMotivational stories of human triumph with reflection and discussion questionsTechniques for overcoming personal and professional obstaclesAll of the information is presented in a straightforward style that you can understand and use right away. There's nothing foo-foo, just down-to-earth tips and technical support best practices learned from years of working with technical staff and demanding customers and end users.…

Paperback. Etat : Very Good.

Etat : acceptable. This copy has clearly been enjoyedâ"expect noticeable shelf wear and some minor creases to the cover. Binding is strong, and all pages are legible. May contain previous library markings or stamps.

Hardback. Etat : Very Good. The heart-warming story of one little dogs big adventure, and the lives he changes along the way.

Hardback. Etat : Good. The heart-warming story of one little dogs big adventure, and the lives he changes along the way.

Etat : very_good. Cover may have light wear, pages in very good condition and binding is sturdy; may have other light shelf wear or creases. May have notes or highlighting.

Etat : Very Good. Shows minimal signs of wear and previous use. Can include minimal notes/highlighting. A portion of your purchase benefits nonprofits! - Note: Edition & format may differ from what is shown in stock photo & item details. May not include supplementary material (toys, access code, dvds, etc). …

Paperback. Etat : Good. There's nothing crude about this raw cuisine. Now the vibrant, fresh flavor and abundant nutritional benefits of raw cuisine are available to anyone, any way you live Practically Raw's revolutionary practicality and flexible approach let you enjoy Chef Amber's delicious vegan dishes your own way, according to your budget and taste, every day or every once in a while, and as raw -- or cooked -- as you like. Certified raw chef Amber Shea has designed these recipes to be made with ordinary equipment and ingredients, and with the flexibility of many substitutions, cooking options, and variations. Ideal for beginners as well as seasoned raw foodists, Practically Raw has something for everybody, whether you want to improve your health and longevity, cope with food sensitivities, or simply eat fresher, cleaner, and better Chef Amber's creative, satisfying recipes include: Almond Butter Sesame NoodlesVegetable Korma MasalaFiesta Taco Roll-UpsPrimavera Pesto PizzaMaple-Pecan Kale ChipsCherry Mash SmoothiesParisian Street CrepesWarm Apple-Walnut CobblerThis beautiful new full-color edition (previously published by Vegan Heritage Press) includes a pantry guide, menus, money-saving and make-ahead tips, and nutrition information.…

Hardback. Etat : Good. Plastic: it's used to make everything from drink bottles and bags to toys and toothbrushes. But what happens when it ends up where it doesn't belong--like in the Pacific Ocean? How does it affect ocean life? Is it dangerous? And exactly how much is out there? A team of researchers went on a scientific expedition to find out. They explored the Great Pacific Garbage Patch, where millions of pieces of plastic have collected. The plastic has drifted there from rivers, beaches, and ocean traffic all over the world. Most of it has broken down into tiny pieces the size of confetti. For nearly three weeks at sea, researchers gathered bits of plastic and ocean organisms. These samples helped them learn more about the effects of plastic in the ocean. Follow along on the expedition to find out how scientists studied the Garbage Patch--and what alarming discoveries they made. Crawley, Annie (illustrateur).…

Paperback. Etat : Very Good. There's nothing crude about this raw cuisine. Now the vibrant, fresh flavor and abundant nutritional benefits of raw cuisine are available to anyone, any way you live Practically Raw's revolutionary practicality and flexible approach let you enjoy Chef Amber's delicious vegan dishes your own way, according to your budget and taste, every day or every once in a while, and as raw -- or cooked -- as you like. Certified raw chef Amber Shea has designed these recipes to be made with ordinary equipment and ingredients, and with the flexibility of many substitutions, cooking options, and variations. Ideal for beginners as well as seasoned raw foodists, Practically Raw has something for everybody, whether you want to improve your health and longevity, cope with food sensitivities, or simply eat fresher, cleaner, and better Chef Amber's creative, satisfying recipes include: Almond Butter Sesame NoodlesVegetable Korma MasalaFiesta Taco Roll-UpsPrimavera Pesto PizzaMaple-Pecan Kale ChipsCherry Mash SmoothiesParisian Street CrepesWarm Apple-Walnut CobblerThis beautiful new full-color edition (previously published by Vegan Heritage Press) includes a pantry guide, menus, money-saving and make-ahead tips, and nutrition information.…

paperback. Etat : Very Good.

Etat : very_good. Book is in very good condition and may include minimal underlining highlighting. The book can also include "From the library of" labels. May not contain miscellaneous items toys, dvds, etc. . We offer 100% money back guarantee and 24 7 customer service.

Etat : good. Books may contain some notes and highlighting. Supplements such as Access Codes, Cd's Dust Jackets, etc. are not guaranteed with used book purchases.

Paperback. Etat : Very Good. 1. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Paperback. Etat : Good. Written by certified raw food chef and nutrition educator, Practically Raw Desserts continues to revolutionize raw food preparation by offering cooked options. This companion book to the best-selling>Practically Raw>provides substitutions throughout for people with food sensitivities. The Flexible New Way to Enjoy Raw Desserts In this book, Chef Amber Shea revolutionizes raw desserts with easy substitutions and baking options. This innovative dessert cookbook is filled with recipes for scrumptious raw cakes, cookies, brownies, pies, puddings, candies, pastries, and frozen treats. The recipes are free of dairy, eggs, gluten, wheat, soy, corn, refined grains, refined sugars, yeast, starch, and other nutrient-poor ingredients and allow substitutions and variations for a non-raw kitchen. Many recipes are free of grains, oils, nuts, and added sugars as well. Ideal for beginners as well as seasoned raw foodists, the book is jam-packed with delicious, healthy-yet-indulgent treats that include: Confetti Birthday CakePecan Shortbread CookiesBaklava BlondiesTuxedo Cheesecake BrowniesDeep-Dish Caramel Apple PieCashew Butter CupsSummer Fruit Pizza Several recipes include oven-baking options, and the rest of them are no-bake This companion book to>Practically Raw is filled with full-color photos throughout and provides nutritional data, pantry guide, tips, variations, substitutions, and helpful icons with each recipe. If you-re looking for delicious and vibrant dessert recipes with maximum flavor and nutrition, then you'll love>Practically Raw Desserts.…

Hardback. Etat : Fair. Packed with pictures, this dictionary is a visual treasure trove just right for children who are ready to begin using reference books on their own. Because it's fun for kids to use, this is an ideal first reference. It is the only dictionary for this age level to include word games and activities that entertain as they reinforce dictionary skills. Additional vocabulary words are featured on generously illustrated pages covering such high interest topics as animals, colors, flowers, games, and planets. Accessible and authoritative, this dictionary also explains confusing words, many word origins, and all the basic information about how we use words. Special Features: Over 1,000 appealing, colorful photographs and illustrations. Over 1,500 headwords and simple sentences provide examples of word usage and clear and easy-to-understand definitions. Includes word games and activities. Vocabulary carefully chosen for the 5-8 year old reading level. Includes spelling tips and pronunciation guide.…

Hardback. Etat : Very Good. Packed with pictures, this dictionary is a visual treasure trove just right for children who are ready to begin using reference books on their own. Because it's fun for kids to use, this is an ideal first reference. It is the only dictionary for this age level to include word games and activities that entertain as they reinforce dictionary skills. Additional vocabulary words are featured on generously illustrated pages covering such high interest topics as animals, colors, flowers, games, and planets. Accessible and authoritative, this dictionary also explains confusing words, many word origins, and all the basic information about how we use words. Special Features: Over 1,000 appealing, colorful photographs and illustrations. Over 1,500 headwords and simple sentences provide examples of word usage and clear and easy-to-understand definitions. Includes word games and activities. Vocabulary carefully chosen for the 5-8 year old reading level. Includes spelling tips and pronunciation guide.…

Hardback. Etat : Good. Packed with pictures, this dictionary is a visual treasure trove just right for children who are ready to begin using reference books on their own. Because it's fun for kids to use, this is an ideal first reference. It is the only dictionary for this age level to include word games and activities that entertain as they reinforce dictionary skills. Additional vocabulary words are featured on generously illustrated pages covering such high interest topics as animals, colors, flowers, games, and planets. Accessible and authoritative, this dictionary also explains confusing words, many word origins, and all the basic information about how we use words. Special Features: Over 1,000 appealing, colorful photographs and illustrations. Over 1,500 headwords and simple sentences provide examples of word usage and clear and easy-to-understand definitions. Includes word games and activities. Vocabulary carefully chosen for the 5-8 year old reading level. Includes spelling tips and pronunciation guide.…

Hardcover. Etat : Very Good.

Hardcover. Etat : Fair.

Etat : very_good. Book is in very good condition and may include minimal underlining highlighting. The book can also include "From the library of" labels. May not contain miscellaneous items toys, dvds, etc. . We offer 100% money back guarantee and 24 7 customer service.

Etat : acceptable. This book is a well used but readable copy. Integrity of the book is still intact with no missing pages. May have considerable notes or highlighting. Cover image on the book may vary. Ships out quickly in a secure plastic mailer.

Hardback. Etat : Very Good. Petrosino, Tamara (illustrateur).

Etat : very_good. Fast Free Shipping â" Very Good condition book with a firm cover and clean pages. Shows normal use and some light wear or limited notes markings. A solid, nice copy to enjoy. Petrosino, Tamara (illustrateur).

Etat : good. Fast Free Shipping â" Good condition. It may show normal signs of use, such as light writing, highlighting, or library markings, but all pages are intact and the book is fully readable. A solid, complete copy that's ready to enjoy.

Etat : very_good. Fast Free Shipping â" Very Good condition book with a firm cover and clean pages. Shows normal use and some light wear or limited notes markings. A solid, nice copy to enjoy.

Paperback. Etat : Fair. A completely new and original illustrated children's dictionary that offers comprehensive and up-to-date coverage with more than 12,000 entries and 15,000 definitions. Definitions have been carefully written for children, ages 9-12, and include sample sentences that clarify usage questions. More than 200 clearly labeled, informative, full-color illustrations further aid comprehension. Detail-packed entries include multiple definitions, pronounciation and part of speech guides, as well as irregular plural forms, alternate spellings, idioms, verb forms, and syllabication. This convenient pocket dictionary is perfect for using at home or carrying to school.…

Paperback. Etat : Good. A completely new and original illustrated children's dictionary that offers comprehensive and up-to-date coverage with more than 12,000 entries and 15,000 definitions. Definitions have been carefully written for children, ages 9-12, and include sample sentences that clarify usage questions. More than 200 clearly labeled, informative, full-color illustrations further aid comprehension. Detail-packed entries include multiple definitions, pronounciation and part of speech guides, as well as irregular plural forms, alternate spellings, idioms, verb forms, and syllabication. This convenient pocket dictionary is perfect for using at home or carrying to school.…

paperback. Etat : Very Good.