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Etat : Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.

Etat : Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.

Etat : Very Good. Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc.

Etat : Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.

hardcover. Etat : Good.

Hardback. Etat : Very Good. Front-line employees who deal directly with customers are the face of any organization. Not only do they have the most impact on how a brand is perceived, but they are also the most valuable source of insight into what customers want and how to give it to them. Unfortunately, as management experts Chris DeRose and Noel M. Tichy explain, most organizations don't know how to evaluate the risk of giving employees more autonomy. Many of those who are willing to try haven't even invested resources in ensuring that-once the shackles are off-front-line employees make good judgments. Tichy and DeRose offer powerful examples of front-line leadership, such as: How Zappos trusts its people to do anything in service of a customer, including providing free product or reimbursing for mistakes How Mayo Clinic of Arizona enabled its nurses to challenge the hierarchy in order to improve patient care. …

Hardback. Etat : Good. Front-line employees who deal directly with customers are the face of any organization. Not only do they have the most impact on how a brand is perceived, but they are also the most valuable source of insight into what customers want and how to give it to them. Unfortunately, as management experts Chris DeRose and Noel M. Tichy explain, most organizations don't know how to evaluate the risk of giving employees more autonomy. Many of those who are willing to try haven't even invested resources in ensuring that-once the shackles are off-front-line employees make good judgments. Tichy and DeRose offer powerful examples of front-line leadership, such as: How Zappos trusts its people to do anything in service of a customer, including providing free product or reimbursing for mistakes How Mayo Clinic of Arizona enabled its nurses to challenge the hierarchy in order to improve patient care. …

Hardback. Etat : Very Good. The year is 1859 and Congressman Daniel Sickles and his beautiful wife Teresa are the toast of Washington, D.C. society.

Etat : Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.

Etat : very_good. Book is in very good condition and may include minimal underlining highlighting. The book can also include "From the library of" labels. May not contain miscellaneous items toys, dvds, etc. . We offer 100% money back guarantee and 24 7 customer service.

Etat : good. Book is in good condition and may include underlining highlighting and minimal wear. The book can also include "From the library of" labels. May not contain miscellaneous items toys, dvds, etc. . We offer 100% money back guarantee and 24 7 customer service.

Etat : good. Book is in good condition and may include underlining highlighting and minimal wear. The book can also include "From the library of" labels. May not contain miscellaneous items toys, dvds, etc. . We offer 100% money back guarantee and 24 7 customer service.

Etat : Very Good. Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc.

Etat : acceptable. This copy has clearly been enjoyedâ"expect noticeable shelf wear and some minor creases to the cover. Binding is strong, and all pages are legible. May contain previous library markings or stamps.

Etat : Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.

Etat : very_good. Fast & Free Shipping â" Very Good condition book with a firm cover and clean pages. Shows normal use and some light wear or limited notes markings. A solid, nice copy to enjoy.

Etat : good. Fast Free Shipping â" Good condition. It may show normal signs of use, such as light writing, highlighting, or library markings, but all pages are intact and the book is fully readable. A solid, complete copy that's ready to enjoy.

Etat : very_good. Fast Free Shipping â" Very Good condition book with a firm cover and clean pages. Shows normal use and some light wear or limited notes markings. A solid, nice copy to enjoy.

Etat : good. Fast Free Shipping â" Good condition. It may show normal signs of use, such as light writing, highlighting, or library markings, but all pages are intact and the book is fully readable. A solid, complete copy that's ready to enjoy.

Etat : Acceptable. Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc.

Paperback. Etat : Very Good. Revised with Easy-To-Read Font ed. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Etat : very_good. This book is in excellent condition. There may be minimal writing on the inside cover or cover page. Cover image on the book may vary from photo. Ships out quickly in a secure plastic mailer.

Hardback. Etat : Good. The Amazing True Story of the Election That Saved the ConstitutionIn 1789, James Madison and James Monroe ran against each other for Congressthe only time that two future presidents have contested a congressional seat.But what was at stake, as author Chris DeRose reveals in Founding Rivals: Madison vs. Monroe, the Bill of Rights, and the Election That Saved a Nation, was more than personal ambition. This was a race that determined the future of the Constitution, the Bill of Rights, the very definition of the United States of America.Friends and political allies for most of their lives, Madison was the Constitution?s principal author, Monroe one of its leading opponents. Monroe thought the Constitution gave the federal government too much power and failed to guarantee fundamental rights. Madison believed that without the Constitution, the United States would not survive.It was the most important congressional race in American history, more important than all but a few presidential elections, and yet it is one that historians have virtually ignored. In Founding Rivals, DeRose, himself a political strategist who has fought campaigns in Madison and Monroe?s district, relives the campaign, retraces the candidates? footsteps, and offers the first insightful, comprehensive history of this high-stakes political battle.DeRose reveals:How Madison?s election ensured the passage of a Bill of Rightsand howMonroe?s election would have ensured its failureHow Madison came from behind to win a narrow victory (by a margin of only 336 votes) in a district gerrymandered against himHow the Bill of Rights emerged as a campaign promise to Virginia?s evangelical ChristiansWhy Madison?s defeat might have led to a new Constitutional Conventionand the breakup of the United StatesFounding Rivals tells the extraordinary, neglected story of two of America?s most important Founding Fathers. Brought to life by unparalleled research, it is one of the most provocative books of American political history you will read this year.…

Etat : very_good. This book is in excellent condition. There may be minimal writing on the inside cover or cover page. Cover image on the book may vary from photo. Ships out quickly in a secure plastic mailer.

hardcover. Etat : Good.

Hardback. Etat : Good. This is the story of an Abraham Lincoln many Americans aren't at all familiar with: Lincoln as a reluctant husband in an abusive relationship; Lincoln who came within moments of fighting a duel with a political adversary; the first and only president to patent an invention; and the first future president to argue before the Supreme Court.Though remembered as a Republican and even more as a figure that transcended partisan politics, Congressman Lincoln reveals Abraham Lincoln to be a master political strategist and a member of the Whig Party, the party to which he belonged for the majority of his career. Before he appealed to America's purest instincts, he argued, The Whigs have fought long enough for principle and ought to begin to fight for success. Before malice toward none, Lincoln bragged of his opponent, I've got the preacher by the balls.Lincoln the policymaker is remembered for his conduct of the Civil War and his handling of slavery. But even during his presidency, Lincoln was concerned with a broad array of issues. As a party leader, candidate for Congress, and member of the House, Lincoln worked on stimulus spending, international trade, banking, and even the post office. And it would be in the Thirtieth Congress that Lincoln would first move to halt the expansion of slavery, carefully crafting a bill for gradual emancipation in the District of Columbia.This is the story of America at a critical time: The tale of a Congress that ended a conflict, unsure of what had been gained aside from a seat strapped to a powder keg; of a party aiming to win the presidency at all costs, paving the path for its own extinction; and of a country charting an irreversible course toward Civil War. Moreover, it is the story of the man who led the United States during its darkest hours and his role at the center of this gathering storm. This is the story of Congressman Abraham Lincoln. …

Hardcover. Etat : Very Good. With dust jacket. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Etat : Very Good. Very Good condition. Very Good dust jacket. A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner's name, short gifter's inscription or light stamp.

Hardcover. Etat : Very Good. First Edition. With dust jacket. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

paperback. Etat : Good.