Langue: anglais
Edité par Reston Publishing Company, 1977
ISBN 10 : 0879093315 ISBN 13 : 9780879093310
Vendeur : BookDepart, Shepherdstown, WV, Etats-Unis
EUR 21,60
Quantité disponible : 1 disponible(s)
Ajouter au panierHardcover. Etat : UsedGood. Hardcover; surplus library copy with the usual stampings and reference number affixed to the spine; fading and edge wear to exterior; otherwise in good condition with clean text and tight binding.
Langue: anglais
Edité par University of Oklahoma Press, 2009
ISBN 10 : 0806140976 ISBN 13 : 9780806140971
Vendeur : GreatBookPrices, Columbia, MD, Etats-Unis
EUR 47,94
Quantité disponible : 2 disponible(s)
Ajouter au panierEtat : New.
Langue: anglais
Edité par University of Oklahoma Press, 2009
ISBN 10 : 0806140976 ISBN 13 : 9780806140971
Vendeur : GreatBookPrices, Columbia, MD, Etats-Unis
EUR 50,53
Quantité disponible : 2 disponible(s)
Ajouter au panierEtat : As New. Unread book in perfect condition.
EUR 58,79
Quantité disponible : 3 disponible(s)
Ajouter au panierEtat : New. pp. 318 Illus.
Vendeur : GreatBookPrices, Columbia, MD, Etats-Unis
EUR 64,14
Quantité disponible : Plus de 20 disponibles
Ajouter au panierEtat : New.
Langue: anglais
Edité par University of Oklahoma Press, 2009
ISBN 10 : 0806140976 ISBN 13 : 9780806140971
Vendeur : GreatBookPricesUK, Woodford Green, Royaume-Uni
EUR 53,88
Quantité disponible : 7 disponible(s)
Ajouter au panierEtat : New.
EUR 72,55
Quantité disponible : 3 disponible(s)
Ajouter au panierEtat : New. pp. 318.
Vendeur : GreatBookPrices, Columbia, MD, Etats-Unis
EUR 74,25
Quantité disponible : Plus de 20 disponibles
Ajouter au panierEtat : As New. Unread book in perfect condition.
Langue: anglais
Edité par University of Oklahoma Press, 2009
ISBN 10 : 0806140976 ISBN 13 : 9780806140971
Vendeur : GreatBookPricesUK, Woodford Green, Royaume-Uni
EUR 61,86
Quantité disponible : 7 disponible(s)
Ajouter au panierEtat : As New. Unread book in perfect condition.
EUR 68,48
Quantité disponible : 3 disponible(s)
Ajouter au panierEtat : New. pp. 318.
Vendeur : GreatBookPricesUK, Woodford Green, Royaume-Uni
EUR 64,41
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Ajouter au panierEtat : New.
EUR 89,85
Quantité disponible : 1 disponible(s)
Ajouter au panierEtat : New. Satisfaction Guaranteed or your money back.
Vendeur : GreatBookPricesUK, Woodford Green, Royaume-Uni
EUR 76,05
Quantité disponible : Plus de 20 disponibles
Ajouter au panierEtat : As New. Unread book in perfect condition.
Vendeur : Basi6 International, Irving, TX, Etats-Unis
EUR 121,23
Quantité disponible : 1 disponible(s)
Ajouter au panierEtat : Brand New. New. US edition. Expediting shipping for all USA and Europe orders excluding PO Box. Excellent Customer Service.
Vendeur : AHA-BUCH GmbH, Einbeck, Allemagne
EUR 110,31
Quantité disponible : 2 disponible(s)
Ajouter au panierTaschenbuch. Etat : Neu. Neuware - Every customer-facing corporation has at least one call center. In the United States, call centers handle a billion calls per year. Call Center Operation gives you complete coverage of the critical issues involved in the design, implementation, organization, and management of a customer call center. Sharp provides information on advanced technology tools for workforce management, workshop examples for training call center staff, and an analysis of the significance of the call center to overall corporate customer relationship strategies. A special feature of the book is its focus on call center case studies, describing a number of successful call center strategies and best practices, selected from various business sectors - financial, retail, healthcare, travel, technology, and others. These case studies provide useful guidelines based on successful corporate call centers that will guide you in establishing and maintaining the most effective call center operation for your enterprise.
Vendeur : GreatBookPrices, Columbia, MD, Etats-Unis
EUR 194,30
Quantité disponible : 10 disponible(s)
Ajouter au panierEtat : As New. Unread book in perfect condition.
Vendeur : GreatBookPricesUK, Woodford Green, Royaume-Uni
EUR 194,02
Quantité disponible : 10 disponible(s)
Ajouter au panierEtat : As New. Unread book in perfect condition.
Vendeur : GreatBookPrices, Columbia, MD, Etats-Unis
EUR 217,28
Quantité disponible : 10 disponible(s)
Ajouter au panierEtat : New.
EUR 211,94
Quantité disponible : 3 disponible(s)
Ajouter au panierEtat : New.
EUR 220,99
Quantité disponible : 4 disponible(s)
Ajouter au panierEtat : New. pp. xxi + 242.
EUR 225,80
Quantité disponible : 3 disponible(s)
Ajouter au panierEtat : New. 1st edition NO-PA16APR2015-KAP.
Vendeur : GreatBookPricesUK, Woodford Green, Royaume-Uni
EUR 221,86
Quantité disponible : 10 disponible(s)
Ajouter au panierEtat : New.
Vendeur : Biblios, Frankfurt am main, HESSE, Allemagne
EUR 234,88
Quantité disponible : 3 disponible(s)
Ajouter au panierEtat : New.
EUR 193,12
Quantité disponible : Plus de 20 disponibles
Ajouter au panierEtat : New. Sharp, Duane E.The concept of customer relationship management (CRM) has grown from the loosely defined methodology of using customer transactions for developing profiles on customers to the well-defined business process of using sophisticated tools and.
EUR 249,88
Quantité disponible : 1 disponible(s)
Ajouter au panierPaperback. Etat : Brand New. 1st edition. 242 pages. 9.75x7.00x0.75 inches. In Stock.
Langue: anglais
Edité par Taylor & Francis Ltd Sep 2023, 2023
ISBN 10 : 1138440493 ISBN 13 : 9781138440494
Vendeur : AHA-BUCH GmbH, Einbeck, Allemagne
EUR 238,26
Quantité disponible : 2 disponible(s)
Ajouter au panierBuch. Etat : Neu. Neuware - The concept of customer relationship management (CRM) has grown from the loosely defined methodology of using customer transactions for developing profiles on customers to the well-defined business process of using sophisticated tools and analytical processes for managing each customer on an individual basis. CRM integrates e-mail and the PDA with the day planner, electronic scheduler, client database, and a number of other business management tools so you can create a single point from which to manage customer relationships.The Customer Relationship Management Systems Handbook provides a complete and detailed analysis of CRM, its origins, rationale, implementation strategies, core technologies, and benefits. The author takes readers through the evolution of CRM- from its early beginning as a tool for better managing and utilizing vast amounts of customer transaction data acquired in day-to-day transactions to today's sophisticated data warehouse-based systems. The text was researched, formatted, and written for IS professionals who need a full understanding of what is involved in the successful development and implementation of a CRM.To highlight the significant benefits of implementing CRM strategies, the book provides examples of successful CRM implementations from a broad range of business sectors. These implementations, presented in a case study format, demonstrate implementation processes, appropriate technologies, and vendor solutions that work. Wherever possible, illustrations are used to enhance the textual presentation. The complete analysis of CRM provided in the Customer Relationship Management Systems Handbook will enable you to accomplish what many businesses fail to do-put the customer first.
Edité par Reston, 1977
Vendeur : APPLEDORE BOOKS, ABAA, WACCABUC, NY, Etats-Unis
Edition originale
EUR 89,86
Quantité disponible : 1 disponible(s)
Ajouter au panierHardcover. Dust Jacket Included. 1st. 1977 1st ed., VG+ in a VG+ dustjacket. An uncommon, pioneering study of the various elements of computer terminals and their technologies.
Date d'édition : 2025
Vendeur : True World of Books, Delhi, Inde
EUR 27,85
Quantité disponible : 18 disponible(s)
Ajouter au panierLeatherBound. Etat : New. BOOKS ARE EXEMPT FROM IMPORT DUTIES AND TARIFFS; NO EXTRA CHARGES APPLY. LeatherBound edition. Condition: New. Reprinted from 1977 edition. Leather Binding on Spine and Corners with Golden leaf printing on spine. Bound in genuine leather with Satin ribbon page markers and Spine with raised gilt bands. A perfect gift for your loved ones. Pages: 278 NO changes have been made to the original text. This is NOT a retyped or an ocr'd reprint. Illustrations, Index, if any, are included in black and white. Each page is checked manually before printing. As this print on demand book is reprinted from a very old book, there could be some missing or flawed pages, but we always try to make the book as complete as possible. Fold-outs, if any, are not part of the book. If the original book was published in multiple volumes then this reprint is of only one volume, not the whole set. Sewing binding for longer life, where the book block is actually sewn (smythe sewn/section sewn) with thread before binding which results in a more durable type of binding. Pages: 278.
Vendeur : Majestic Books, Hounslow, Royaume-Uni
EUR 234,28
Quantité disponible : 4 disponible(s)
Ajouter au panierEtat : New. Print on Demand pp. xxi + 242 Illus. This item is printed on demand.
Vendeur : Biblios, Frankfurt am main, HESSE, Allemagne
EUR 233,79
Quantité disponible : 4 disponible(s)
Ajouter au panierEtat : New. PRINT ON DEMAND pp. xxi + 242.