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Etat : Good.

Hardback. Etat : Good. Fresh from his triumphant and extraordinary achievement at the Olympic Games in Beijing, Michael Phelps--up from working-class, born-in-the-USA roots--shows us the secrets to his remarkable success--from training to execution. For years the world has followed Michael Phelps's progress from teen sensation in Sydney to bona fide phenom in Athens. Now he's a living Olympic legend in Beijing with a peerless record of gold medals. In No Limits, Michael Phelps--the greatest competitor since Michael Jordan or Tiger Woods--will share the secrets to his remarkable success. Behind his tally of Olympic gold medals lies a consistent approach to competition, a determination to win, mental preparation, and a straightforward passion for his sport. One of his mottos is Performance is Reality, and it typifies his attitude about swimming. No Limits goes behind the scenes to explore the hard work, sacrifice, and dedication that catapulted Phelps into the international spotlight. Phelps shares remarkable anecdotes about family, his coach, his passion for the sport, and the wisdom that he has gained from unexpected challenges and obstacles. Highlighting memorable races and valuable lessons from throughout his career, Phelps offers candid insight into the mind and experiences of a world champion. Phelps's success is imbued with the perspective of overcoming obstacles and doing whatever it takes to realize a dream. As his coach, Bob Bowman, says, Phelps has made a habit out of things other people aren't willing to do. No Limits will show readers just how he does that, and will inspire anyone to follow their passion straight to the finish line.…

hardcover. Etat : Very Good.

Hardcover. Etat : Fair.

Hardcover. Etat : Fair.

Hardback. Etat : Very Good.

Hardback. Etat : Good.

Hardback. Etat : Very Good. In Customer Mania , Ken Blanchard, one of America's biggest bestselling authors and inspiring business leaders, writes of the key to customer service--creating a people-oriented, performance-driven, customer-first organization. Customer service is the single most pressing problem for business managers and people in any service or sales operation, especially at the retail level. In fact, many experts believe that you build a business from the customer up. With coauthors Jim Ballard and Fred Finch, Blanchard explains why the customer is the right starting place from which to build a successful business. By drawing on examples from the world's largest restaurant company, Yum --owner of KFC, Taco Bell, Pizza Hut, Long John Silver's, and A&W Restaurants--the authors explain how any company, large or small, can develop a unified, people-first, customer-oriented culture. Packed with practical insights, Customer Mania emphasizes four critical steps: - Set Your Sights on the Right Target. The bottom line grows from taking care of customers and creating a motivating environment for your people. - Treat Customers the Right Way. Determine the kind of experience you want your customers to have as they interact with every part of the company. - Treat Employees the Right Way. Use strategies ranging from smart hiring to training and development to managing performance and creating a recognition culture. - Build the Right Kind of Leadership. You can't do it all yourself, so let your people put their own brains to work and then support them all the way. By relying on these concepts, businesses everywhere can cultivate passionate and engaged team members who contribute to the company's overall success. From CEO to middle manager to the person facing the consumer, Customer Mania is a vital tool for enhancing their experience -- and their customer's.…

Hardback. Etat : Fair. In Customer Mania , Ken Blanchard, one of America's biggest bestselling authors and inspiring business leaders, writes of the key to customer service--creating a people-oriented, performance-driven, customer-first organization. Customer service is the single most pressing problem for business managers and people in any service or sales operation, especially at the retail level. In fact, many experts believe that you build a business from the customer up. With coauthors Jim Ballard and Fred Finch, Blanchard explains why the customer is the right starting place from which to build a successful business. By drawing on examples from the world's largest restaurant company, Yum --owner of KFC, Taco Bell, Pizza Hut, Long John Silver's, and A&W Restaurants--the authors explain how any company, large or small, can develop a unified, people-first, customer-oriented culture. Packed with practical insights, Customer Mania emphasizes four critical steps: - Set Your Sights on the Right Target. The bottom line grows from taking care of customers and creating a motivating environment for your people. - Treat Customers the Right Way. Determine the kind of experience you want your customers to have as they interact with every part of the company. - Treat Employees the Right Way. Use strategies ranging from smart hiring to training and development to managing performance and creating a recognition culture. - Build the Right Kind of Leadership. You can't do it all yourself, so let your people put their own brains to work and then support them all the way. By relying on these concepts, businesses everywhere can cultivate passionate and engaged team members who contribute to the company's overall success. From CEO to middle manager to the person facing the consumer, Customer Mania is a vital tool for enhancing their experience -- and their customer's.…

Hardback. Etat : Good. In Customer Mania , Ken Blanchard, one of America's biggest bestselling authors and inspiring business leaders, writes of the key to customer service--creating a people-oriented, performance-driven, customer-first organization. Customer service is the single most pressing problem for business managers and people in any service or sales operation, especially at the retail level. In fact, many experts believe that you build a business from the customer up. With coauthors Jim Ballard and Fred Finch, Blanchard explains why the customer is the right starting place from which to build a successful business. By drawing on examples from the world's largest restaurant company, Yum --owner of KFC, Taco Bell, Pizza Hut, Long John Silver's, and A&W Restaurants--the authors explain how any company, large or small, can develop a unified, people-first, customer-oriented culture. Packed with practical insights, Customer Mania emphasizes four critical steps: - Set Your Sights on the Right Target. The bottom line grows from taking care of customers and creating a motivating environment for your people. - Treat Customers the Right Way. Determine the kind of experience you want your customers to have as they interact with every part of the company. - Treat Employees the Right Way. Use strategies ranging from smart hiring to training and development to managing performance and creating a recognition culture. - Build the Right Kind of Leadership. You can't do it all yourself, so let your people put their own brains to work and then support them all the way. By relying on these concepts, businesses everywhere can cultivate passionate and engaged team members who contribute to the company's overall success. From CEO to middle manager to the person facing the consumer, Customer Mania is a vital tool for enhancing their experience -- and their customer's.…

Hardcover. Etat : Very Good. 1st Edition. Very Good hardcover 9781451648652.

Hardback. Etat : Fair. On Valentine's Day 1985, biologist Stacey O'Brien met a four-day-old baby barn owl--a fateful encounter that would turn into an astonishing nineteen-year saga. With nerve damage in one wing, the owlet's ability to fly was forever compromised, and he had no hope of surviving on his own in the wild. O'Brien, a young assistant in the owl laboratory at Caltech, was immediately smitten, promising to care for the helpless owlet and give him a permanent home. Wesley the Owl is the funny, poignant story of their dramatic two decades together. With both a tender heart and a scientist's eye, O'Brien studied Wesley's strange habits intensively--and provided a mice-only diet that required her to buy the rodents in bulk (28,000 over the owl's lifetime). As Wesley grew, O'Brien snapped photos of him at every stage like any proud parent, recording his life from a helpless ball of fuzz to a playful, clumsy adolescent to a gorgeous, gold-and-white, macho adult owl with a heart-shaped face and an outsize personality that belied his eighteen-inch stature. Stacey and Wesley's bond deepened as she discovered Wesley's individual personality, subtle emotions, and playful nature that could also turn fiercely loyal and protective--though she could have done without Wesley's driving away her would-be human suitors O'Brien also brings us inside the prestigious research community, where resident owls sometimes flew freely from office to office and eccentric, brilliant scientists were extraordinarily committed to studying and helping animals; all of them were changed by the animal they loved. As O'Brien gets close to Wesley, she makes important discoveries about owl behavior, intelligence, and communication, coining the term The Way of the Owl to describe his inclinations: he did not tolerate lies, held her to her promises, and provided unconditional love, though he was not beyond an occasional sulk. When O'Brien develops her own life-threatening illness, the biologist who saved the life of a helpless baby bird is herself rescued from death by the insistent love and courage of this wild animal. Wesley the Owl is a thoroughly engaging, heartwarming, often funny story of a complex, emotional, nonhuman being capable of reason, play, and, most important, love and loyalty. It is sure to be cherished by animal lovers everywhere.…

Etat : Good. The instant New York Times bestseller by Pastor Joel Osteen's wife offers insight, advice, and inspiration for women everywhere. So what does it mean, to Love Your Life ? asks Victoria Osteen. Loving your life is being willing to make changes, to let go of old ways and unhealthy habits so that you can be the best you can be. It's about having the right perspective and understanding the value of who you are and what you have. It's learning to love others and learning to love yourself so that you can get more out of your relationships. It's about recognizing the gifts that God has given you and making the most of those gifts. With all of the pressures of the modern world, women have had to deal with an increasingly daunting array of issues--from their kids' school and sports to their own health and finances and faith. Too often, they have to deal with these matters by themselves. The woman's role is not an easy one, but as Victoria Osteen shows, with her trademark passion, energy, and optimism, it's far from impossible. Women can find balance and joy and hope, and become better wives, mothers, daughters, sisters, and friends in the process. Like a trusted friend, Victoria shares her own personal life experiences and the stories of those who have inspired her. Outlining a simple plan for saying yes to life's blessings, she shows readers how they can overcome their fears, and the incredible things they can accomplish when they do. A New York Times bestseller in hardcover, Love Your Life will encourage a whole new universe of readers to accept the gift of who they were meant to be and discover how to live happy, healthy and whole.…

Etat : Very Good. The instant New York Times bestseller by Pastor Joel Osteen's wife offers insight, advice, and inspiration for women everywhere. So what does it mean, to Love Your Life ? asks Victoria Osteen. Loving your life is being willing to make changes, to let go of old ways and unhealthy habits so that you can be the best you can be. It's about having the right perspective and understanding the value of who you are and what you have. It's learning to love others and learning to love yourself so that you can get more out of your relationships. It's about recognizing the gifts that God has given you and making the most of those gifts. With all of the pressures of the modern world, women have had to deal with an increasingly daunting array of issues--from their kids' school and sports to their own health and finances and faith. Too often, they have to deal with these matters by themselves. The woman's role is not an easy one, but as Victoria Osteen shows, with her trademark passion, energy, and optimism, it's far from impossible. Women can find balance and joy and hope, and become better wives, mothers, daughters, sisters, and friends in the process. Like a trusted friend, Victoria shares her own personal life experiences and the stories of those who have inspired her. Outlining a simple plan for saying yes to life's blessings, she shows readers how they can overcome their fears, and the incredible things they can accomplish when they do. A New York Times bestseller in hardcover, Love Your Life will encourage a whole new universe of readers to accept the gift of who they were meant to be and discover how to live happy, healthy and whole.…

Etat : Very Good.

Hardback. Etat : Fair. A guide to achieving financial stability and prosperity encourages new ways to think about and manage money, discussing such topics as balancing a budget, planning for entertainment, and getting out of debt.

Etat : Good.

Hardback. Etat : Good. A guide to achieving financial stability and prosperity encourages new ways to think about and manage money, discussing such topics as balancing a budget, planning for entertainment, and getting out of debt.

Etat : Very Good. Ric Edelman, #1 bestselling author of Ordinary People, Extraordinary Wealth, and the personal finance classic The Truth About Money, offers more great wisdom for investors--and a valuable insert of sample portfolios that outline everything you need to know about building the perfect portfolio. Ric Edelman has helped more people achieve financial success than any other practicing financial advisor. Now, Ric reveals the deceptive and manipulative business practices occurring in your retail mutual funds--practices that are causing you to suffer higher fees, greater risks, and lower returns than you realize. In The Lies About Money, he offers you a detailed yet easy-to-follow plan that lets you take back control of your investments--and your financial future. Here, Ric shares his most valuable lessons gained through two decades of working directly with individuals and families. He reveals the lies that have infiltrated your retail mutual funds and retirement accounts and teaches you how to invest your money in your employer retirement plan; how to save for college; and for those who are retired, how to generate more income without sacrificing security. He shows you that proper money management has nothing to do with hot tips and everything to do with scientific analysis, bolstered by solid academic research and historical data. Along the way, Ric shows you the secrets to investment success--a long-term focus, the importance of diversification, and the crucial need for (and methods of) portfolio rebalancing. With insight and strategies that will change people's lives, The Lies About Money offers the truth that everyone is looking for.…

Etat : Good. Ric Edelman, #1 bestselling author of Ordinary People, Extraordinary Wealth, and the personal finance classic The Truth About Money, offers more great wisdom for investors--and a valuable insert of sample portfolios that outline everything you need to know about building the perfect portfolio. Ric Edelman has helped more people achieve financial success than any other practicing financial advisor. Now, Ric reveals the deceptive and manipulative business practices occurring in your retail mutual funds--practices that are causing you to suffer higher fees, greater risks, and lower returns than you realize. In The Lies About Money, he offers you a detailed yet easy-to-follow plan that lets you take back control of your investments--and your financial future. Here, Ric shares his most valuable lessons gained through two decades of working directly with individuals and families. He reveals the lies that have infiltrated your retail mutual funds and retirement accounts and teaches you how to invest your money in your employer retirement plan; how to save for college; and for those who are retired, how to generate more income without sacrificing security. He shows you that proper money management has nothing to do with hot tips and everything to do with scientific analysis, bolstered by solid academic research and historical data. Along the way, Ric shows you the secrets to investment success--a long-term focus, the importance of diversification, and the crucial need for (and methods of) portfolio rebalancing. With insight and strategies that will change people's lives, The Lies About Money offers the truth that everyone is looking for.…

Hardback. Etat : Good. In her most personal and provocative book to date, the #1 bestselling master of true crime presents her long-awaited definitive narrative of the brutal and senseless crimes that haunted the Seattle area for decades (Publishers Weekly). This is the extraordinary true story of the most prolific serial killer the nation had ever seen -- a case involving more than forty-nine female victims, two decades of intense investigative work.and one unrelenting killer who not only attended Ann Rule's book signings but lived less than a mile away from her home.…

Hardback. Etat : Fair. In her most personal and provocative book to date, the #1 bestselling master of true crime presents her long-awaited definitive narrative of the brutal and senseless crimes that haunted the Seattle area for decades (Publishers Weekly). This is the extraordinary true story of the most prolific serial killer the nation had ever seen -- a case involving more than forty-nine female victims, two decades of intense investigative work.and one unrelenting killer who not only attended Ann Rule's book signings but lived less than a mile away from her home.…

Etat : very_good. Cover may have light wear, pages in very good condition and binding is sturdy; may have other light shelf wear or creases. May have notes or highlighting.

Hardback. Etat : Good. With more than a million copies in print, Robert Allen's Nothing Down for the '90s has probably helped more people achieve success in real estate than any book in history. Countless numbers of his readers are now financially independent and many actual millionaires attribute their wealth to his techniques. Why has this blockbuster bestseller been so successful? The answer is simple: it works Now, in one of the most practical books you'll ever read, Robert Allen has created effective new wealth strategies for investing in real estate. Real estate remains the one reliable investment in which profits can be made consistently, no matter where you live. Whether employment figures and stock prices are high or low, the real estate market never dries up -- it is one of the most dynamic income-producing vehicles ever created. The demand for housing will continue to be strong in most areas of the country for the foreseeable future. There will, of course, always be plenty of foreclosures, which are great opportunities to purchase properties cheaply. And, finally, mortgage qualification today is simpler than ever, with new mortgage packages that did not even exist twenty years ago. Nothing Down for the 2000s shows you how to locate the best buys, deal with real estate agents, and manage properties, all with little -- or no -- money down. Discover step-by-step techniques and dynamic strategies to: - Use real estate to build monthly income - Finance bargain properties for equity or cash flow - Guarantee and secure your retirement - Find and profit from foreclosures before they are publicly listed - Sell and trade for maximum gain - Increase property value - Use owner financing to create opportunities - Obtain direct, legal tax cuts - Profit from conversions - Develop effective negotiation techniques, and much more Excellent for beginners or experienced investors, Nothing Down for the 2000s is the key to generating low-risk, high-profit wealth and to a potential future of security and financial independence.…

Hardback. Etat : Very Good. With more than a million copies in print, Robert Allen's Nothing Down for the '90s has probably helped more people achieve success in real estate than any book in history. Countless numbers of his readers are now financially independent and many actual millionaires attribute their wealth to his techniques. Why has this blockbuster bestseller been so successful? The answer is simple: it works Now, in one of the most practical books you'll ever read, Robert Allen has created effective new wealth strategies for investing in real estate. Real estate remains the one reliable investment in which profits can be made consistently, no matter where you live. Whether employment figures and stock prices are high or low, the real estate market never dries up -- it is one of the most dynamic income-producing vehicles ever created. The demand for housing will continue to be strong in most areas of the country for the foreseeable future. There will, of course, always be plenty of foreclosures, which are great opportunities to purchase properties cheaply. And, finally, mortgage qualification today is simpler than ever, with new mortgage packages that did not even exist twenty years ago. Nothing Down for the 2000s shows you how to locate the best buys, deal with real estate agents, and manage properties, all with little -- or no -- money down. Discover step-by-step techniques and dynamic strategies to: - Use real estate to build monthly income - Finance bargain properties for equity or cash flow - Guarantee and secure your retirement - Find and profit from foreclosures before they are publicly listed - Sell and trade for maximum gain - Increase property value - Use owner financing to create opportunities - Obtain direct, legal tax cuts - Profit from conversions - Develop effective negotiation techniques, and much more Excellent for beginners or experienced investors, Nothing Down for the 2000s is the key to generating low-risk, high-profit wealth and to a potential future of security and financial independence.…

Hardback. Etat : Fair. With more than a million copies in print, Robert Allen's Nothing Down for the '90s has probably helped more people achieve success in real estate than any book in history. Countless numbers of his readers are now financially independent and many actual millionaires attribute their wealth to his techniques. Why has this blockbuster bestseller been so successful? The answer is simple: it works Now, in one of the most practical books you'll ever read, Robert Allen has created effective new wealth strategies for investing in real estate. Real estate remains the one reliable investment in which profits can be made consistently, no matter where you live. Whether employment figures and stock prices are high or low, the real estate market never dries up -- it is one of the most dynamic income-producing vehicles ever created. The demand for housing will continue to be strong in most areas of the country for the foreseeable future. There will, of course, always be plenty of foreclosures, which are great opportunities to purchase properties cheaply. And, finally, mortgage qualification today is simpler than ever, with new mortgage packages that did not even exist twenty years ago. Nothing Down for the 2000s shows you how to locate the best buys, deal with real estate agents, and manage properties, all with little -- or no -- money down. Discover step-by-step techniques and dynamic strategies to: - Use real estate to build monthly income - Finance bargain properties for equity or cash flow - Guarantee and secure your retirement - Find and profit from foreclosures before they are publicly listed - Sell and trade for maximum gain - Increase property value - Use owner financing to create opportunities - Obtain direct, legal tax cuts - Profit from conversions - Develop effective negotiation techniques, and much more Excellent for beginners or experienced investors, Nothing Down for the 2000s is the key to generating low-risk, high-profit wealth and to a potential future of security and financial independence.…

Etat : good. Books may contain some notes and highlighting. Supplements such as Access Codes, Cd's Dust Jackets, etc. are not guaranteed with used book purchases.

Hardcover. Etat : Fair.

Hardcover. Etat : Good.

Etat : Good. Will argues that Congress ability to legislate effectively is being undermined by politicians using it as a vehicle for seeking re-election. Term limits, he says, would work to reverse the trend toward short-term popularity seeking and re-establish Congress as a proper deliberative chamber.…