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Paperback. Etat : Very Good. Jordan's teacher, Ms. Hattie, gave her homework to choose a family member that she wants to be like.Jordan thinks about each of family member as she lays in bed before her big day at school. She highlights her mommy, daddy, sister, and brother as well as all the things she likes about them. On the bus ride to school the next morning, Jordan has an epiphany, so she draws a picture to share with her class. Jordan is the first to present her homework and at that moment, she teaches the class a valuable lesson. Bhatnagar, Gaurav (illustrateur).…

Paperback. Etat : Good. As the cost of doing business increases, call centers and help desks are frequently moving overseas. How can your center remain competitive? Is pooling the best way to slash your wait times? James Abbott concisely answers these questions as he leads you through the world of process-centered customer service. Strategic and tactical terms, how to choose metrics to measure, and the miracle of Queuing Science are covered thoroughly, using easy-to-grasp anecdotes to explain the key technical topics.…

Paperback. Etat : Very Good. As the cost of doing business increases, call centers and help desks are frequently moving overseas. How can your center remain competitive? Is pooling the best way to slash your wait times? James Abbott concisely answers these questions as he leads you through the world of process-centered customer service. Strategic and tactical terms, how to choose metrics to measure, and the miracle of Queuing Science are covered thoroughly, using easy-to-grasp anecdotes to explain the key technical topics.…

paperback. Etat : Fair.

paperback. Etat : Good.

Etat : As New. Shows very minimal signs of wear and previous use. A portion of your purchase benefits nonprofits! - Note: Edition & format may differ from what is shown in stock photo & item details. May not include supplementary material (toys, access code, dvds, etc).

Etat : Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.

Hardcover. Etat : Good. 1st Edition. Mark inside cover, otherwise very good hardcover 9781575373508.

Paperback. Etat : Very Good. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Paperback. Etat : Good.

Paperback. Etat : Very Good.

Paperback. Etat : Fair.

paperback. Etat : New.

Paperback. Etat : Very Good. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Etat : Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.

Etat : Very Good. Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc.

Hardcover. Etat : Good. No Jacket. 188 pages. Blue leather covers. Some small pieces of the leather is missing from both covers. The first and last pages are foxed.

Paperback. Etat : Very Good. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Paperback. Etat : Fair. 2nd. The item might be beaten up but readable. May contain markings or highlighting, as well as stains, bent corners, or any other major defect, but the text is not obscured in any way.

Hardcover. Etat : Very Good. First Edition. With dust jacket. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Etat : acceptable. Fast Free Shipping â" A well-loved copy with text fully readable and cover pages intact. May display wear such as writing, highlighting, bends, folds or library marks. Still a complete and usable book.

paperback. Etat : Very Good.

hardcover. Etat : Fair.

Trade Paperback. Etat : Very Good. No Jacket. small booklet in very good condition. clean copy. clean flat covers. pages clean and unmarked. 59 pages.

Stapled Paperback. Etat : Good. No Jacket. good stapled paperback with only very light overall wear. faint crease on front cover corner. price sticker on back cover. pages clean and unmarked.

Stapled Paperback. Etat : Very Good. No Jacket. very good clean flat stapled paperback with some very light overall wear. price sticker on back cover. pages clean and unmarked.

Paperback. Etat : Very Good. Jordan's teacher, Ms. Hattie, gave her homework to choose a family member that she wants to be like.Jordan thinks about each of family member as she lays in bed before her big day at school. She highlights her mommy, daddy, sister, and brother as well as all the things she likes about them. On the bus ride to school the next morning, Jordan has an epiphany, so she draws a picture to share with her class. Jordan is the first to present her homework and at that moment, she teaches the class a valuable lesson. Bhatnagar, Gaurav (illustrateur).…

Etat : good. This book is in good condition with very minimal damage. Pages may have minimal notes or highlighting. Cover image on the book may vary from photo. Ships out quickly in a secure plastic mailer.

Paperback. Etat : Very Good. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Soft cover. Etat : Good. 1st Edition. *Veteran-Owned, Family-Run, Small Business in the Pacific Northwest* / name written, notes on the last page, minor notes throughout.