Steve digioia (6 résultats)

Etat : Very Good. Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc.

Paperback. Etat : Very Good. Many books about how to be a better waiter and make bigger tips focus on upselling tactics and improving the overall customer service. But this book is different. Sure, upselling is important and of course, the service you provide is a major factor in how much you earn, but there is much more to learn. This book provides real-world examples of the situations any waiter or bartender will face each day and gives you the tools needed to create a memorable experience for your guests. Sure, I can be a little sarcastic at times and definitely have my own opinions, but, after a 20+ year hospitality career and a lifetime of customer service experience, I will show you the BEST methods to use to connect with your customer that will lead directly to getting a big tip -1) Make your customer feel important2) Make them feel special, and3) Make them feel appreciatedCustomer service can be mechanical, but a great customer experience is magical. Whether you're an experienced or brand-new waiter or bartender, this book is a must-have for you. This easy to follow training method can be used across all industries, resulting in better customer retention and repeat business for your company. I will teach you what really works.are you ready. …

paperback. Etat : Very Good. Earn More Tips On Your Very Next Shift.Even If You're a Bad Waiter This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. .…

paperback. Etat : Very Good. Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in very good condition. Remember if you are not happy, you are covered by our 100% money back guarantee.

Etat : New. Print on Demand.

Paperback / softback. Etat : New. This item is printed on demand. New copy - Usually dispatched within 5-9 working days.