ISBN: 9781593700539 - customer service: utility style, proven strategies for improving customer service and reducing customer care costs (21 résultats)

Hardback. Etat : Good. This primer for customer service leaders at all levels outlines successful techniques for creating a customer focused culture, taking costs out of the business and maximizing technology, processes and efficiency. Readers of this book will find easy to implement, proven best practices combined with thoughtful discussions on current strategies and innovations.…

Hardback. Etat : Good. This primer for customer service leaders at all levels outlines successful techniques for creating a customer focused culture, taking costs out of the business and maximizing technology, processes and efficiency. Readers of this book will find easy to implement, proven best practices combined with thoughtful discussions on current strategies and innovations.…

Etat : acceptable. This item is worn. May have signs of wear this may include aesthetic issues such as scratches, dents and worn corners. All pages and the cover are intact, but the dust cover may be missing. Pages may include moderate to heavy number of notes and highlighting, but the text is not obscured or unreadable.…

Etat : Good. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

Hardcover. Etat : Bon. Edition 2005. Ammareal reverse jusqu'à 15% du prix net de cet article à des organisations caritatives. ENGLISH DESCRIPTION Book Condition: Used, Good. Edition 2005. Ammareal gives back up to 15% of this item's net price to charity organizations.

Hardcover. Etat : new. New Copy. Customer Service Guaranteed.

hardcover. Etat : New. In shrink wrap. Looks like an interesting title.

HRD. Etat : New. New Book. Shipped from UK. Established seller since 2000.

Etat : New.

Hardback. Etat : New. Successful utility customer service leaders are providing great service while reducing costs. This primer for customer service leaders at all levels outlines successful techniques for creating a customer focused culture, taking costs out of the business and maximizing technology, processes and efficiency. Readers of this book will find easy to implement, proven best practices combined with thoughtful discussions on current strategies and innovations. Additionally insights and case studies from successful utility leaders will amplify the challenges of successfully implementing these best practices. Readers of this book will learn how to: . Build an aligned motivated team . Offer new services and products to meet your customers' needs . Reduce unbilled losses in your meter to cash cycle . Create effective channel management . Define, measure and map your key customer service processes . Utilize workforce management tools.…

Etat : New. Num Pages: 250 pages. BIC Classification: KJSU. Category: (G) General (US: Trade). Dimension: 237 x 177 x 23. Weight in Grams: 581. . 2005. Hardcover. . . . .

Etat : New.

Etat : As New. Unread book in perfect condition.

Hardback. Etat : New. New copy - Usually dispatched within 4 working days.

Hardcover. Etat : Brand New. 325 pages. 9.00x6.00x0.75 inches. In Stock.

Etat : New. Num Pages: 250 pages. BIC Classification: KJSU. Category: (G) General (US: Trade). Dimension: 237 x 177 x 23. Weight in Grams: 581. . 2005. Hardcover. . . . . Books ship from the US and Ireland.

Etat : As New. Unread book in perfect condition.

Etat : New. This primer for customer service leaders at all levels outlines successful techniques for creating a customer focused culture, taking costs out of the business and maximizing technology, processes and efficiency. Readers of this book will find easy to imple.

Etat : New. In English.

Buch. Etat : Neu. Neuware - Successful utility customer service leaders are providing great service while reducing costs. This primer for customer service leaders at all levels outlines successful techniques for creating a customer focused culture, taking costs out of the business and maximizing technology, processes and efficiency. Readers of this book will find easy to implement, proven best practices combined with thoughtful discussions on current strategies and innovations. Additionally insights and case studies from successful utility leaders will amplify the challenges of successfully implementing these best practices. Readers of this book will learn how to:Build an aligned motivated teamOffer new services and products to meet your customers needsReduce unbilled losses in your meter to cash cycleCreate effective channel managementDefine, measure and map your key customer service processesUtilize workforce management tools.…

Hardback. Etat : New. Successful utility customer service leaders are providing great service while reducing costs. This primer for customer service leaders at all levels outlines successful techniques for creating a customer focused culture, taking costs out of the business and maximizing technology, processes and efficiency. Readers of this book will find easy to implement, proven best practices combined with thoughtful discussions on current strategies and innovations. Additionally insights and case studies from successful utility leaders will amplify the challenges of successfully implementing these best practices. Readers of this book will learn how to: . Build an aligned motivated team . Offer new services and products to meet your customers' needs . Reduce unbilled losses in your meter to cash cycle . Create effective channel management . Define, measure and map your key customer service processes . Utilize workforce management tools.…