Service work (Plus de 5 900 résultats)

Paperback. Etat : Very Good. 2nd Edition. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Etat : Very Good. Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc.

Hardback. Etat : Good. Hundreds of large organizations worldwide have used the groundbreaking Service Profit Chain to improve business performance. Now The Ownership Quotient reveals the next generation of the chain: customer and employee "owners" of your business. Employee-owners exhibit such enthusiasm for their organization that they infect countless customers with similar satisfaction, loyalty, and dedication. Customer-owners are in turn so satisfied with their experience that they relate their stories to others, persuade them to try your product, and provide constructive criticism and new product ideas. As a new generation of managers has been changing the way that products and services are designed and delivered, authors Heskett, Sasser, and Wheeler have followed the evolution of this new ownership model. Case studies from companies as diverse as Harrah's Entertainment, ING Direct, Build-a-Bear Workshop, and Wegmans Food Markets bring home the central principle of engagement - and showcase ways to raise the ownership quotient among both your employees and your customers. With the authors' decades of consulting and research paving the way, you'll learn to identify your customer-owners; consistently exceed their expectations in ways they truly appreciate; and foster, measure, and grow the Ownership Quotient throughout your company. An organization that learns how to cultivate an ownership attitude creates a self-reinforcing relationship between customers and front-line employees. The lifetime value of a customer-owner can be equivalent to that of more than a hundred typical customers. And that makes the lifetime value of an employee who can promote customer ownership priceless. This powerful and practical book shows you how to add that value to your company and delight your employees, customers, and investors. Is your organization ready to make the transition to an ownership state of mind.…

Hardback. Etat : Very Good. Hundreds of large organizations worldwide have used the groundbreaking Service Profit Chain to improve business performance. Now The Ownership Quotient reveals the next generation of the chain: customer and employee "owners" of your business. Employee-owners exhibit such enthusiasm for their organization that they infect countless customers with similar satisfaction, loyalty, and dedication. Customer-owners are in turn so satisfied with their experience that they relate their stories to others, persuade them to try your product, and provide constructive criticism and new product ideas. As a new generation of managers has been changing the way that products and services are designed and delivered, authors Heskett, Sasser, and Wheeler have followed the evolution of this new ownership model. Case studies from companies as diverse as Harrah's Entertainment, ING Direct, Build-a-Bear Workshop, and Wegmans Food Markets bring home the central principle of engagement - and showcase ways to raise the ownership quotient among both your employees and your customers. With the authors' decades of consulting and research paving the way, you'll learn to identify your customer-owners; consistently exceed their expectations in ways they truly appreciate; and foster, measure, and grow the Ownership Quotient throughout your company. An organization that learns how to cultivate an ownership attitude creates a self-reinforcing relationship between customers and front-line employees. The lifetime value of a customer-owner can be equivalent to that of more than a hundred typical customers. And that makes the lifetime value of an employee who can promote customer ownership priceless. This powerful and practical book shows you how to add that value to your company and delight your employees, customers, and investors. Is your organization ready to make the transition to an ownership state of mind.…

hardcover. Etat : Good. Signed by Author.

paperback. Etat : Very Good.

hardcover. Etat : Very Good.

Paperback. Etat : Good. Find the sick, the suffering and the lonely right there where you are. . . . You can find Calcutta all over the world, if you have the eyes to see. --Mother Teresa Lifelong educator Mary Poplin, after experiencing a newfound awakening to faith, sent a letter to Calcutta asking if she could visit Mother Teresa and volunteer with the Missionaries of Charity. She received a response saying, You are welcome to share in our works of love for the poorest of the poor. So in the spring of 1996, Poplin spent two months in Calcutta as a volunteer. There she observed Mother Teresa's life of work and service to the poor, participating in the community's commitments to simplicity and mercy. Mother Teresa's unabashedly religious work stands in countercultural contrast to the limitations of our secular age. Poplin's journey gives us an inside glimpse into one of the most influential lives of the twentieth century and the lessons Mother Teresa continues to offer. Upon Poplin's return, she soon discovered that God was calling her to serve the university world with the same kind of holistic service with which Mother Teresa served Calcutta. Not everyone can go to Calcutta. But all of us can find our own meaningful work and service. Come and answer the call to find your Calcutta.…

Etat : very_good. Book is in very good condition and may include minimal underlining highlighting. The book can also include "From the library of" labels. May not contain miscellaneous items toys, dvds, etc. . We offer 100% money back guarantee and 24 7 customer service.

Etat : good. Book is in good condition and may include underlining highlighting and minimal wear. The book can also include "From the library of" labels. May not contain miscellaneous items toys, dvds, etc. . We offer 100% money back guarantee and 24 7 customer service.

Paperback. Etat : Very Good. Inside a U.S. Embassy is widely recognized as the essential guide to the Foreign Service. This all-new third edition takes readers to more than fifty U.S. missions around the world, introducing Foreign Service professionals and providing detailed descriptions of their jobs and firsthand accounts of diplomacy in action. In addition to profiles of diplomats and specialists around the world--from the ambassador to the consular officer, the public diplomacy officer to the security specialist--is a selection from more than twenty countries of day-in-the-life accounts, each describing an actual day on the job. Personal reports from the field give a sense of the extraordinary challenges--the coups, the natural disasters, the civil wars--and rewards of representing America to the world. Inside a U.S. Embassy includes new chapters on the highly competitive Foreign Service entrance process, Foreign Service life outside the embassy, and briefings on topics such as handling high-level visits and service in war zones.…

Paperback. Etat : Good. Inside a U.S. Embassy is widely recognized as the essential guide to the Foreign Service. This all-new third edition takes readers to more than fifty U.S. missions around the world, introducing Foreign Service professionals and providing detailed descriptions of their jobs and firsthand accounts of diplomacy in action. In addition to profiles of diplomats and specialists around the world--from the ambassador to the consular officer, the public diplomacy officer to the security specialist--is a selection from more than twenty countries of day-in-the-life accounts, each describing an actual day on the job. Personal reports from the field give a sense of the extraordinary challenges--the coups, the natural disasters, the civil wars--and rewards of representing America to the world. Inside a U.S. Embassy includes new chapters on the highly competitive Foreign Service entrance process, Foreign Service life outside the embassy, and briefings on topics such as handling high-level visits and service in war zones.…

Etat : very_good. Book is in very good condition and may include minimal underlining highlighting. The book can also include "From the library of" labels. May not contain miscellaneous items toys, dvds, etc. . We offer 100% money back guarantee and 24 7 customer service.

Etat : very_good. Cover may have light wear, pages in very good condition and binding is sturdy; may have other light shelf wear or creases. May have notes or highlighting.

Hardback. Etat : Very Good. Straight from the fuming mind of comedian Scott Seiss---aka the Angry Retail Guy---The Customer Is Always Wrong is a brutally honest and hilariously cathartic, illustrated look at all the things employees wish they could say without getting fired.

Paperback. Etat : Good. Jack Hoban was shaped by service in the U.S. Marine Corps, a life-changing epiphany at a Cold War bar, and mentorship under two masters: The 34th generation grandmaster of the shadowy art of the Ninja and a sage of the Natural Law who may just have deciphered the meaning of life. He now delivers a revolutionary view of moral values for our time epitomized by the Ethical Warrior - protector of self and others as equal human beings. Hoban's methodology reaches from the Greek ancients to the counterinsurgency efforts of today's Marines to provide ethical clarity and confidence in our moral actions. What people are saying about the Ethical Warrior Training: I recently listened to Jack Hoban's talk about the Ethical Warrior/Protector for one hour and 15 minutes. I honestly learned more about values, morals and ethics and their application, especially to law enforcement, in that 75 minutes than in my entire almost two decades of study. I highly recommend that all true leaders invest time in learning more about what Mr. Hoban has to say. - Robert C. (Bob) Willis, Police Officer Survival Instructor I came into this course thinking I would leave with the tools to become a better, more tactically sound, law enforcement professional. And while it is true that I am leaving more knowledgeable and better prepared to handle my day to day responsibilities, I'm also leaving a better person. - Michelle Irizarry, NYPD Life changing. - U.S. Marine Martial Arts Instructor Trainer I had a life-changing experience at the RGI seminar. - Police Officer It was a life-changing course. - Park Ranger A course which was initially approached with a little skepticism turned into arguably one of the best motivational seminars I have ever attended. Ethical training plus conflict resolution has a place not only in military and law enforcement but everyday life. - Brian McPherson, New Jersey State Police Amazing ethical insight; solidified my reason for joining the service as a protector. - Sheriff Officer Being able to work with a group of adult men around issues like honor and courage is not something to which I can often avail myself. - Dr. John Kahler, M.D., HAITI MPHISE Prepares you to be a better person, leader and protector. The knowledge, experience and professionalism of the staff is unmatched. - Robert Monday, USMC officer I usually dread having to go to training. But from the first session I could tell that this was going to be different. Taught valuable lessons that not only apply to my profession, but to my personal and family life. - Steve Moraguan, Park Ranger The RGI staff consists of a cadre of seasoned professionals who have seen their fair share of conflict. Their combination of experience, skill, wisdom, and character enable them to impart this critical information with credibility and clarity. - Hal W., Federal Law Enforcement Instructor; Major, U.S. Marine Corps Reserve Written as a companion to the actual training, The Ethical Warrior is of great value to those interested in living a balanced, happy and ethical life. It addresses important questions such as: Is there a true north on the moral compass? Is there an objective value that can be used to qualify our relative values as moral or immoral? How do we reject our tendency to dehumanize others not of our in-group- including our enemies - and respect true human equality? How do we do the right thing under the stresses of everyday life.…

Paperback. Etat : Good. A report from the frontlines of two major American corporations that presents the methods and consequences of regulating workers' language, looks, attitudes, ideas and demeanor. It shows the complex and often unexpected results that come with the routinization of service work.…

paperback. Etat : Fair.

Paperback. Etat : Very Good. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Hardcover. Etat : Very Good. 1. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Etat : good. This book is in good condition with very minimal damage. Pages may have minimal notes or highlighting. Cover image on the book may vary from photo. Ships out quickly in a secure plastic mailer.

Paperback. Etat : Good. The US Foreign Service is sometimes derided, often underappreciated, occasionally praised, rarely examined, and almost never understood. This guide examines the Foreign Service as an institution, a profession, and a career. It provides a picture of the organization, its place in history, its strengths and weaknesses, and more.…

Etat : very_good. Fast Free Shipping â" Very Good condition book with a firm cover and clean pages. Shows normal use and some light wear or limited notes markings. A solid, nice copy to enjoy.

Etat : good. Fast & Free Shipping â" Good condition. It may show normal signs of use, such as light writing, highlighting, or library markings, but all pages are intact and the book is fully readable. A solid, complete copy that's ready to enjoy.

Etat : good. Fast Free Shipping â" Good condition. It may show normal signs of use, such as light writing, highlighting, or library markings, but all pages are intact and the book is fully readable. A solid, complete copy that's ready to enjoy.

Etat : good. Fast Free Shipping â" Good condition. It may show normal signs of use, such as light writing, highlighting, or library markings, but all pages are intact and the book is fully readable. A solid, complete copy that's ready to enjoy.

Paperback. Etat : Very Good. 2nd. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Etat : like_new. Fast Free Shipping â" Excellent condition book with clean cover and pages. Barely handled, with minimal wear. An outstanding copy, close to enjoy.

Etat : like_new. Book is in like new condition with minimal signs of wear. Pages are clean and free from notes or highlighting. Dust cover is intact. May not contain miscellaneous items toys, dvds, etc. . We offer 100% money back guarantee and 24 7 customer service.

hardcover. Etat : Very Good. Fast shipping and order satisfaction guaranteed. A portion of your purchase benefits Non-Profit Organizations, First Aid and Fire Stations.