Dealing with Difficult People: Proven Strategies for Handling Stressful Situations and Defusing Tensions - Couverture souple

Cava, Roberta

 
9780749920517: Dealing with Difficult People: Proven Strategies for Handling Stressful Situations and Defusing Tensions

Synopsis

Many people have to deal with irate, rude, impatient, emotional, persistent and aggressive people in the course of their work and home lives. The aim of this advice book is to teach the techniques which will improve the reader's communication skills and help to control anger and stress.

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