Isbn: 9787518456314 (1 résultats)

paperback. Etat : New. Language:Chinese.Paperback. Pub Date: 2026-02 Pages: 217 Publisher: China Light Industry Press This book systematically constructs a full-chain knowledge system for cross-border e-customer service. focusing on service challenges and innovative practices in the global business ecosystem. The book is divided into seven chapters: The Cognition Chapter analyzes the global value and core capability model of cross-border customer service. and proposes a three-dimensional capability framework of emp.…