Macdermid katrina (17 résultats)

Etat : Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.

Etat : very_good. Book has little sign of wear or use.

Etat : acceptable. The item is very worn but is perfectly usable. Signs of wear can include aesthetic issues such as scratches, dents, worn and creased covers, folded page corners and minor liquid stains. All pages and the cover are intact, but the dust cover may be missing. Pages may include moderate to heavy amount of notes and highlighting, but the text is not obscured or unreadable. Page edges may have foxing age related spots and browning . May NOT include discs, access code or other supplemental materials.…

Etat : New.

Paperback or Softback. Etat : New. Humanising IT(TM): The Experience Distortion of IT Service Management. Book.

Paperback. Etat : New.

Paperback. Etat : Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.

Etat : New.

PAP. Etat : New. New Book. Shipped from UK. Established seller since 2000.

Etat : As New. Unread book in perfect condition.

PAP. Etat : New. New Book. Shipped from UK. Established seller since 2000.

Etat : New.

Etat : As New. Unread book in perfect condition.

Taschenbuch. Etat : Neu. Neuware - Great IT Experiences Are Designed, Not DiscoveredGreat IT isn't just reliable-it feels effortless, respectful, and human.As organisations place increasing focus on experience, IT leaders face a critical challenge: how do you create services that meet human needs while maintaining governance, security, resilience, and compliance In Humanising IT(TM) The Experience Distortion of IT Service Management, award-winning author and global thought leader Katrina Macdermid introduces a practical framework for designing IT services that work for everyone.Built on the Humanising IT(TM) Double Diamond Framework (HIT DDF(TM)), this book provides a structured approach to balancing human experience with operational accountability-helping organisations create services that people trust, use, and value.Drawing on decades of experience in IT service management, Katrina reveals how experience can become distorted throughout the service design process and provides practical tools to ensure human-centred thinking remains aligned with organisational responsibilities.Inside You'll Learn How To: - Identify and address experience distortion before it impacts service outcomes- Balance empathy, governance, risk, compliance, and operational accountability- Strengthen trust between users, stakeholders, and IT teams- Simplify service interactions and reduce unnecessary friction- Design services that support both human needs and business objectives- Apply the HIT DDF(TM) framework to real-world IT environments- Create sustainable experiences that stand the test of operational realityWhether you're designing new services, improving existing experiences, or leading organisational change, this book provides a practical roadmap for creating IT services that are human-centred, resilient, and effective.Design IT experiences that work for everyone.…

Paperback. Etat : New.

Paperback. Etat : Brand New. 2nd edition. 174 pages. 11.76x8.26x0.47 inches. In Stock.

Paperback. Etat : new. Paperback. Experience has become the new "must-have" in IT service management. But applying experience design to IT is not as simple as it sounds.Human-centred design emphasises empathy and human need.IT service management must operate within governance, security, resilience, risk, and compliance.These worlds do not fit neatly together.In The Experience Distortion of IT Service Management, Katrina Macdermid, award-winning author and global thought leader, explores why this tension exists and how design becomes distorted as it meets the operational realities of IT service management.The Humanising IT(TM) Double Diamond Framework (HIT DDF(TM)) underpins this book. It adapts human-centred design to operate within governance, risk, and operational responsibility, offering a structured and defensible way to design services that honour both human experience and IT accountability, while reducing the distortion that often occurs when experience meets IT practice. This book is for anyone who: Designs, delivers, or supports IT servicesWants to strengthen relationships with users and stakeholdersWants simpler, more human-focused ways of workingWants practical, immediately applicable tools, not just theory.From service desk analysts to CIOs, and every role in between.If you work with IT services, this book is for you. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability. …