Peter s ross (119 résultats)
Scream and Scream Again!: Spoo
Stine, R.L.; Hale, Bruce; Grabenstein, Chris; Laybourne, Emmy; Hockensmith, Steve; Morton, Lisa; Daniel, Ray; Fantaskey, Beth; Staub, Wendy Corsi; Graham, Heather; Mathews, Phil; Wilson, Carter; Levin, Doug; Soloway, Jeff; Walker, Joseph S.; McMahan, Alison; Palmer, Daniel; Hurley, Tonya; Ross, Stephen; Lerangis, Peter
- Couverture souple
Vendeur : World of Books (was SecondSale), Montgomery, IL, Etats-UnisWorld of Books (was SecondSale)
Contacter le vendeurVendeur avec une évaluation de 5 étoilesEtat: Occasion - Assez bon
EUR 5,31
Frais de port gratuitsExpédition nationale : Etats-UnisQuantité disponible : 1 disponible(s)
Etat : Very Good. Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc.
- Couverture souple
- Édition originale
Vendeur : Better World Books, Mishawaka, IN, Etats-UnisBetter World Books
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EUR 5,97
Frais de port gratuitsExpédition nationale : Etats-UnisQuantité disponible : 1 disponible(s)
Etat : Very Good. 1st Edition. Former library copy. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
- Couverture souple
- Édition originale
Vendeur : Better World Books, Mishawaka, IN, Etats-UnisBetter World Books
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EUR 5,97
Frais de port gratuitsExpédition nationale : Etats-UnisQuantité disponible : 1 disponible(s)
Etat : Good. 1st Edition. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
Scream and Scream Again!: Spooky Stories from Mystery Writers of America
Stine, R.L.; Hale, Bruce; Grabenstein, Chris; Laybourne, Emmy; Hockensmith, Steve; Morton, Lisa; Daniel, Ray; Fantaskey, Beth; Staub, Wendy Corsi; Graham, Heather; Mathews, Phil; Wilson, Carter; Levin, Doug; Soloway, Jeff; Walker, Joseph S.; McMahan, Alison; Palmer, Daniel; Hurley, Tonya; Ross, Stephen; Lerangis, Peter
- Couverture rigide
Vendeur : Greenworld Books, arlington, TX, Etats-UnisGreenworld Books
Contacter le vendeurVendeur avec une évaluation de 5 étoilesEtat: Occasion - Assez bon
EUR 5,98
Frais de port gratuitsExpédition nationale : Etats-UnisQuantité disponible : 1 disponible(s)
Etat : very_good. Fast Free Shipping â" Very Good condition book with a firm cover and clean pages. Shows normal use and some light wear or limited notes markings. A solid, nice copy to enjoy.
- Couverture souple
Vendeur : ThriftBooks-Dallas, Dallas, TX, Etats-UnisThriftBooks-Dallas
Contacter le vendeurVendeur avec une évaluation de 5 étoilesEtat: Occasion - Comme neuf
EUR 5,99
Frais de port gratuitsExpédition nationale : Etats-UnisQuantité disponible : 1 disponible(s)
Paperback. Etat : As New. No Jacket. Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less.
Scream and Scream Again!: Spooky Stories from Mystery Writers of America
Stine, R.L.; Hale, Bruce; Grabenstein, Chris; Laybourne, Emmy; Hockensmith, Steve; Morton, Lisa; Daniel, Ray; Fantaskey, Beth; Staub, Wendy Corsi; Graham, Heather; Mathews, Phil; Wilson, Carter; Levin, Doug; Soloway, Jeff; Walker, Joseph S.; McMahan, Alison; Palmer, Daniel; Hurley, Tonya; Ross, Stephen; Lerangis, Peter
- Couverture rigide
Vendeur : Goodwill Books, Hillsboro, OR, Etats-UnisGoodwill Books
Contacter le vendeurVendeur avec une évaluation de 5 étoilesEtat: Occasion - Moyen
EUR 3,48
EUR 3,44 expéditionExpédition nationale : Etats-UnisQuantité disponible : 1 disponible(s)
Etat : acceptable. Fairly worn, but readable and intact. If applicable: Dust jacket, disc or access code may not be included.
- Couverture souple
Vendeur : HPB-Movies, Dallas, TX, Etats-UnisHPB-Movies
Contacter le vendeurVendeur avec une évaluation de 5 étoilesEtat: Occasion - Assez bon
EUR 3,76
EUR 3,23 expéditionExpédition nationale : Etats-UnisQuantité disponible : 1 disponible(s)
paperback. Etat : Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority.
Scream and Scream Again!: Spooky Stories from Mystery Writers of America
Stine, R.L.; Hale, Bruce; Grabenstein, Chris; Laybourne, Emmy; Hockensmith, Steve; Morton, Lisa; Daniel, Ray; Fantaskey, Beth; Staub, Wendy Corsi; Graham, Heather; Mathews, Phil; Wilson, Carter; Levin, Doug; Soloway, Jeff; Walker, Joseph S.; McMahan, Alison; Palmer, Daniel; Hurley, Tonya; Ross, Stephen; Lerangis, Peter
- Couverture souple
Vendeur : Housing Works Online Bookstore, New York, NY, Etats-UnisHousing Works Online Bookstore
Contacter le vendeurVendeur avec une évaluation de 5 étoilesEtat: Occasion - Assez bon
EUR 4,43
EUR 3,43 expéditionExpédition nationale : Etats-UnisQuantité disponible : 1 disponible(s)
Etat : Very Good. Minimal wear to cover. Pages clean and binding tight. shelf wear. bumped edges. Paperback.
- Couverture souple
Vendeur : HPB Inc., Dallas, TX, Etats-UnisHPB Inc.
Contacter le vendeurVendeur avec une évaluation de 5 étoilesEtat: Occasion - Assez bon
EUR 4,90
EUR 3,23 expéditionExpédition nationale : Etats-UnisQuantité disponible : 1 disponible(s)
paperback. Etat : Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority.
The Customer-Base Audit: The First Step on the Journey to Customer Centricity
Fader, Peter; Hardie, Professor Of Marketing London Business School Bruce G S; Ross, Michael
- Couverture souple
Vendeur : World of Books (was SecondSale), Montgomery, IL, Etats-UnisWorld of Books (was SecondSale)
Contacter le vendeurVendeur avec une évaluation de 5 étoilesEtat: Occasion - Satisfaisant
EUR 8,41
Frais de port gratuitsExpédition nationale : Etats-UnisQuantité disponible : 1 disponible(s)
Etat : Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.
The Customer-Base Audit: The First Step on the Journey to Customer Centricity
Fader, Peter; Hardie, Professor Of Marketing London Business School Bruce G S; Ross, Michael
- Couverture souple
Vendeur : Zoom Books Company, Lynden, WA, Etats-UnisZoom Books Company
Contacter le vendeurVendeur avec une évaluation de 5 étoilesEtat: Occasion - Assez bon
EUR 8,43
Frais de port gratuitsExpédition nationale : Etats-UnisQuantité disponible : 1 disponible(s)
Etat : very_good. Book is in very good condition and may include minimal underlining highlighting. The book can also include "From the library of" labels. May not contain miscellaneous items toys, dvds, etc. . We offer 100% money back guarantee and 24 7 customer service.
Scream and Scream Again!: Spooky Stories from Mystery Writers of America
Stine, R.L.; Hale, Bruce; Grabenstein, Chris; Laybourne, Emmy; Hockensmith, Steve; Morton, Lisa; Daniel, Ray; Fantaskey, Beth; Staub, Wendy Corsi; Graham, Heather; Mathews, Phil; Wilson, Carter; Levin, Doug; Soloway, Jeff; Walker, Joseph S.; McMahan, Alison; Palmer, Daniel; Hurley, Tonya; Ross, Stephen; Lerangis, Peter
- Couverture souple
Vendeur : Big River Books, Powder Springs, GA, Etats-UnisBig River Books
Contacter le vendeurVendeur avec une évaluation de 5 étoilesEtat: Occasion - Satisfaisant
EUR 6,02
EUR 3,44 expéditionExpédition nationale : Etats-UnisQuantité disponible : 1 disponible(s)
Etat : good. This book is in good condition. The cover has minor creases or bends. The binding is tight and pages are intact. Some pages may have writing or highlighting.
- Couverture souple
Vendeur : ThriftBooks-Atlanta, AUSTELL, GA, Etats-UnisThriftBooks-Atlanta
Contacter le vendeurVendeur avec une évaluation de 5 étoilesEtat: Occasion - Satisfaisant
EUR 10,02
Frais de port gratuitsExpédition nationale : Etats-UnisQuantité disponible : 1 disponible(s)
Paperback. Etat : Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.
Scream and Scream Again!: Spooky Stories from Mystery Writers of America
Stine, R.L.; Hale, Bruce; Grabenstein, Chris; Laybourne, Emmy; Hockensmith, Steve; Morton, Lisa; Daniel, Ray; Fantaskey, Beth; Staub, Wendy Corsi; Graham, Heather; Mathews, Phil; Wilson, Carter; Levin, Doug; Soloway, Jeff; Walker, Joseph S.; McMahan, Alison; Palmer, Daniel; Hurley, Tonya; Ross, Stephen; Lerangis, Peter
- Couverture rigide
- Édition originale
Vendeur : Know Buddy Nose, Lafayette, LA, Etats-UnisKnow Buddy Nose
Contacter le vendeurVendeur avec une évaluation de 4 étoilesEtat: Occasion - Assez bon
EUR 5,77
EUR 4,31 expéditionExpédition nationale : Etats-UnisQuantité disponible : 1 disponible(s)
Hardcover. Etat : Very Good. Etat de la jaquette : Very Good. 1st Edition. Hardcover first edition with dust jacket. Ex-library with associated markings otherwise in excellent condition.
- Couverture souple
- Édition originale
Vendeur : Pheonix Books and Collectibles, Clearfield, PA, Etats-UnisPheonix Books and Collectibles
Contacter le vendeurVendeur avec une évaluation de 5 étoilesEtat: Occasion - Assez bon
EUR 8,87
EUR 3,44 expéditionExpédition nationale : Etats-UnisQuantité disponible : 1 disponible(s)
Soft cover. Etat : Very Good. 1st Edition. Softcover in overall good shape with light general wear. Binding firm and square. Clean throughout.
Scream and Scream Again!: Spooky Stories from Mystery Writers of America
Stine, R.L.; Hale, Bruce; Grabenstein, Chris; Laybourne, Emmy; Hockensmith, Steve; Morton, Lisa; Daniel, Ray; Fantaskey, Beth; Staub, Wendy Corsi; Graham, Heather; Mathews, Phil; Wilson, Carter; Levin, Doug; Soloway, Jeff; Walker, Joseph S.; McMahan, Alison; Palmer, Daniel; Hurley, Tonya; Ross, Stephen; Lerangis, Peter
- Couverture souple
Vendeur : California Books, Miami, FL, Etats-UnisCalifornia Books
Contacter le vendeurVendeur avec une évaluation de 4 étoilesEtat: Neuf
EUR 12,42
Frais de port gratuitsExpédition nationale : Etats-UnisQuantité disponible : Plus de 20 disponibles
Etat : New.
Autres imagesLangue : anglais
Edité par Davis Publications, New York, 1974
- Couverture souple
- Édition originale
- Magazine ou périodique
Vendeur : Scene of the Crime, ABAC, IOBA, St. Catharines, ON, CanadaScene of the Crime, ABAC, IOBA
Contacter le vendeurVendeur avec une évaluation de 5 étoilesEtat: Occasion - Satisfaisant
EUR 13,30
Frais de port gratuitsExpédition depuis Canada vers Etats-UnisQuantité disponible : 1 disponible(s)
Ajouter au panierSoft cover. Etat : Good. 1st Edition. First edition, first printing of this collection of eleven short stories. Featured are All In the Way You Read It by Isaac Asimov, The Switcheroo by Robert Edward Eckels, The Last Word by Marie DiGioia, Show 'Em Chick! by S.S. Rafferty, Day of Reckoning by Patricia Highsmith, Undue Influence… by E.X. Ferrars, Killing by Inches Peter Molding, The Sinister Habit by Ross MacDonald, Torture Chamber by H.R.F. Keating, Kuzaki the Entertainer by MacLean O'Spelin. Light edgewear. Small corner chip which affects the pages. In good condition.
The Customer-Base Audit: The First Step on the Journey to Customer Centricity
Fader, Peter; Hardie, Professor Of Marketing London Business School Bruce G S; Ross, Michael
- Couverture souple
Vendeur : Goodwill of Silicon Valley, SAN JOSE, CA, Etats-UnisGoodwill of Silicon Valley
Contacter le vendeurVendeur avec une évaluation de 4 étoilesEtat: Occasion - Satisfaisant
EUR 10,06
EUR 3,44 expéditionExpédition nationale : Etats-UnisQuantité disponible : 1 disponible(s)
Etat : good. Supports Goodwill of Silicon Valley job training programs. The cover and pages are in Good condition! Any other included accessories are also in Good condition showing use. Use can include some highlighting and writing, page and cover creases as well as other types visible wear.
Encounter: Volumel XLIIi, No. 3: March, 1974 / V.S. Pritchett (Short story, 1st appearance); P. T. Bauer (Foreign Aid, Forever); J.P. Ward (T-Group); poetry (Michael Langley, Alan Ross, Alan Brownjohn, Gavin Ewart, Tadeusz Rozewicz, Elizabeth Jennings); Peter Schmid (Between Mao and Mohammed); George Martelli (Propagandist's Propaganda); Gordon Lee (Quest for Cundu); Laurence Lerner (Samuel Richardson);Chaim Raphael (JJesus or Christ?); Tao Tao Sanders (Ming Mayhem); robert Moss (Chile's Coup and after); Joel Carmichael (German Money & Bolshevik Honour); Sidney Hook (Anyone for Objectivity?);
Lasky Melvin J. & Thwaite, Anthony (Editors) / V.S. Pritchett (Short story, 1st appearance); P. T. Bauer (Foreign Aid, Forever); J.P. Ward (T-Group); poetry (Michael Langley, Alan Ross, Alan Brownjohn, Gavin Ewart, Tadeusz Rozewicz, Elizabeth Jennings); Peter Schmid (Between Mao and Mohammed); George Martelli (Propagandist's Propaganda); Gordon Lee (Quest for Cundu); Laurence Lerner (Samuel Richardson);Chaim Raphael (JJesus or Christ?); Tao Tao Sanders (Ming Mayhem); robert Moss (Chile's Coup and after); Joel Carmichael (German Money & Bolshevik Honour); Sidney Hook (Anyone for Objectivity?);
Langue : anglais
Edité par Encounter, London, 1974
- Couverture souple
- Édition originale
- Magazine ou périodique
Vendeur : Shore Books, London, Royaume-UniShore Books
Contacter le vendeurVendeur avec une évaluation de 5 étoilesEtat: Occasion - Assez bon
EUR 2,51
EUR 12,80 expéditionExpédition depuis Royaume-Uni vers Etats-UnisQuantité disponible : 1 disponible(s)
Ajouter au panierSoft cover. Etat : Very Good. 1st Edition. 97 pages. V.S. Pritchett (Short story, 1st appearance); P. T. Bauer (Foreign Aid, Forever); J.P. Ward (T-Group); poetry (Michael Langley, Alan Ross, Alan Brownjohn, Gavin Ewart, Tadeusz Rozewicz, Elizabeth Jennings); Peter Schmid (Between Mao and Mohammed); George Martelli (Propagandist…'s Propaganda); Gordon Lee (Quest for Cundu); Laurence Lerner (Samuel Richardson);Chaim Raphael (JJesus or Christ?); Tao Tao Sanders (Ming Mayhem); robert Moss (Chile's Coup and after); Joel Carmichael (German Money & Bolshevik Honour); Sidney Hook (Anyone for Objectivity?).
Dark Minds: A Charity Collection of Short Stories from Some of Your Favourite Authors
Morton, B. A.; Pullar, Emma; Jensen, Louise; Lyons, Tara; Burke, Richard T.; Reavley, Betsy; Cox, Tony R.; Lynes, S.E.; Greenwood, Ross; Lawrence, JT; Nicholson, Ron; Hall, Lisa; Richardson, KA; Sendall, A.J.; Adams, Pete; King, A.S.; Ross, L J; Brazill, Paul D.; Taylor, April; Hames, Joel; Waller, Anita; Maltman, Simon; Ody, Jim; Dunne, Steve; Best, Peter; Makovesky, Tess; Walters, Alex; Gitsham, Paul; Comley, M.A.; Edger, Stephen; Jackson, Nick; White, Roz; Evans, David; Hay, Lucy V.; Shaw, Alex; James, Jane E.; Fowler, Mark L.; Flowers, Charlie; Haq, Hannah; Steadman, Bernie; Golding, Jenna-Leigh
- Couverture souple
Vendeur : California Books, Miami, FL, Etats-UnisCalifornia Books
Contacter le vendeurVendeur avec une évaluation de 5 étoilesEtat: Neuf
EUR 16,85
Frais de port gratuitsExpédition nationale : Etats-UnisQuantité disponible : Plus de 20 disponibles
Etat : New.
Scream and Scream Again!: Spooky Stories from Mystery Writers of America
Stine, R.L.; Hale, Bruce; Grabenstein, Chris; Laybourne, Emmy; Hockensmith, Steve; Morton, Lisa; Daniel, Ray; Fantaskey, Beth; Staub, Wendy Corsi; Graham, Heather; Mathews, Phil; Wilson, Carter; Levin, Doug; Soloway, Jeff; Walker, Joseph S.; McMahan, Alison; Palmer, Daniel; Hurley, Tonya; Ross, Stephen; Lerangis, Peter
- Couverture souple
Vendeur : Majestic Books, Hounslow, Royaume-UniMajestic Books
Contacter le vendeurVendeur avec une évaluation de 4 étoilesEtat: Neuf
EUR 10,26
EUR 7,56 expéditionExpédition depuis Royaume-Uni vers Etats-UnisQuantité disponible : 10 disponible(s)
Etat : New.
- Couverture souple
Vendeur : GreatBookPrices, Columbia, MD, Etats-UnisGreatBookPrices
Contacter le vendeurVendeur avec une évaluation de 5 étoilesEtat: Neuf
EUR 16,14
EUR 2,27 expéditionExpédition nationale : Etats-UnisQuantité disponible : Plus de 20 disponibles
Etat : New.
- Couverture souple
Vendeur : Lakeside Books, Benton Harbor, MI, Etats-UnisLakeside Books
Contacter le vendeurVendeur avec une évaluation de 5 étoilesEtat: Neuf
EUR 14,96
EUR 3,44 expéditionExpédition nationale : Etats-UnisQuantité disponible : Plus de 20 disponibles
Etat : New. Brand New! Not Overstocks or Low Quality Book Club Editions! Direct From the Publisher! We're not a giant, faceless warehouse organization! We're a small town bookstore that loves books and loves it's customers! Buy from Lakeside Books.
Langue : anglais
Edité par Ziff-Davis, Chicago, 1951
- Couverture souple
- Édition originale
Vendeur : Clayton Fine Books, Shepherdstown, WV, Etats-UnisClayton Fine Books
Contacter le vendeurVendeur avec une évaluation de 4 étoilesEtat: Occasion - Satisfaisant
EUR 13,30
EUR 5,17 expéditionExpédition nationale : Etats-UnisQuantité disponible : 1 disponible(s)
Ajouter au panierSoft cover. Etat : Good. First Edition. Good in original wrappers wtih edgewear, tape repairs on the spine and a "15" written on the front cover.
Scream and Scream Again!: Spooky Stories from Mystery Writers of America
Stine, R.L.; Hale, Bruce; Grabenstein, Chris; Laybourne, Emmy; Hockensmith, Steve; Morton, Lisa; Daniel, Ray; Fantaskey, Beth; Staub, Wendy Corsi; Graham, Heather; Mathews, Phil; Wilson, Carter; Levin, Doug; Soloway, Jeff; Walker, Joseph S.; McMahan, Alison; Palmer, Daniel; Hurley, Tonya; Ross, Stephen; Lerangis, Peter
- Couverture souple
Vendeur : Books Puddle, New York, NY, Etats-UnisBooks Puddle
Contacter le vendeurVendeur avec une évaluation de 4 étoilesEtat: Neuf
EUR 16,08
EUR 3,44 expéditionExpédition nationale : Etats-UnisQuantité disponible : 10 disponible(s)
Etat : New.
- Couverture souple
Vendeur : Rarewaves USA, HEBRON, KY, Etats-UnisRarewaves USA
Contacter le vendeurVendeur avec une évaluation de 5 étoilesEtat: Neuf
EUR 20,09
Frais de port gratuitsExpédition nationale : Etats-UnisQuantité disponible : Plus de 20 disponibles
Paperback. Etat : New. As a leader in your organization, you will be very familiar with your organization's key financial statements and monthly management reports. You may have spent countless hours discussing budgets and expenditures. But how much time have you spent reflecting on the fact that these revenues are generated by…actual customers-the people who pull out their wallets and pay for your products and services? In The Customer-Base Audit: The First Step on the Journey to Customer Centricity, experts Peter Fader, Bruce Hardie, and Michael Ross start you on the path toward really getting to understand your customers' buying behavior as well as the health of your overall customer base. A customer-base audit is a systematic review of the buying behavior of a firm's customers using data captured by its transaction systems. It will help you answer questions such as: -- How healthy is your customer base? How realistic are your growth objectives? -- How do your customers differ in terms of their behavior and value? -- How has the quality of your customers changed over time? -- What changes in customer behavior lie behind period-to-period changes in firm performance? -- What is important to your high-value customers? Which products help you acquire and retain your best customers? Fader, Hardie, and Ross present five "lenses" through which an executive can address questions like those above. The answers are often lurking in various parts of the organization, but it is rare to find all the relevant analyses in one place, let alone performed on a regular basis (as an audit should be). Yet without such a basic, systematic understanding of the foundations of the firm's primary source of cash flow, how can executives make informed decisions? Fader, a Wharton professor, is the author of Customer Centricity and coauthor of The Customer Centricity Playbook, both of which have helped businesses radically rethink how they relate to customers. In this first step of the journey, Fader, Hardie, and Ross assist leaders in gaining a fundamental understanding of their customers' buying behavior-and thus their company as a whole.
- Couverture souple
Vendeur : GreatBookPrices, Columbia, MD, Etats-UnisGreatBookPrices
Contacter le vendeurVendeur avec une évaluation de 5 étoilesEtat: Occasion - Comme neuf
EUR 18,04
EUR 2,27 expéditionExpédition nationale : Etats-UnisQuantité disponible : Plus de 20 disponibles
Etat : As New. Unread book in perfect condition.
Scream and Scream Again!: Spooky Stories from Mystery Writers of America
Stine, R.L.; Hale, Bruce; Grabenstein, Chris; Laybourne, Emmy; Hockensmith, Steve; Morton, Lisa; Daniel, Ray; Fantaskey, Beth; Staub, Wendy Corsi; Graham, Heather; Mathews, Phil; Wilson, Carter; Levin, Doug; Soloway, Jeff; Walker, Joseph S.; McMahan, Alison; Palmer, Daniel; Hurley, Tonya; Ross, Stephen; Lerangis, Peter
- Couverture souple
Vendeur : Biblios, frankfurt am main, HESSE, AllemagneBiblios
Contacter le vendeurVendeur avec une évaluation de 4 étoilesEtat: Neuf
EUR 10,63
EUR 9,95 expéditionExpédition depuis Allemagne vers Etats-UnisQuantité disponible : 10 disponible(s)
Etat : New.
- Couverture souple
Vendeur : Rarewaves.com USA, London, LONDO, Royaume-UniRarewaves.com USA
Contacter le vendeurVendeur avec une évaluation de 5 étoilesEtat: Neuf
EUR 23,57
Frais de port gratuitsExpédition depuis Royaume-Uni vers Etats-UnisQuantité disponible : Plus de 20 disponibles
Paperback. Etat : New. As a leader in your organization, you will be very familiar with your organization's key financial statements and monthly management reports. You may have spent countless hours discussing budgets and expenditures. But how much time have you spent reflecting on the fact that these revenues are generated by…actual customers-the people who pull out their wallets and pay for your products and services? In The Customer-Base Audit: The First Step on the Journey to Customer Centricity, experts Peter Fader, Bruce Hardie, and Michael Ross start you on the path toward really getting to understand your customers' buying behavior as well as the health of your overall customer base. A customer-base audit is a systematic review of the buying behavior of a firm's customers using data captured by its transaction systems. It will help you answer questions such as: -- How healthy is your customer base? How realistic are your growth objectives? -- How do your customers differ in terms of their behavior and value? -- How has the quality of your customers changed over time? -- What changes in customer behavior lie behind period-to-period changes in firm performance? -- What is important to your high-value customers? Which products help you acquire and retain your best customers? Fader, Hardie, and Ross present five "lenses" through which an executive can address questions like those above. The answers are often lurking in various parts of the organization, but it is rare to find all the relevant analyses in one place, let alone performed on a regular basis (as an audit should be). Yet without such a basic, systematic understanding of the foundations of the firm's primary source of cash flow, how can executives make informed decisions? Fader, a Wharton professor, is the author of Customer Centricity and coauthor of The Customer Centricity Playbook, both of which have helped businesses radically rethink how they relate to customers. In this first step of the journey, Fader, Hardie, and Ross assist leaders in gaining a fundamental understanding of their customers' buying behavior-and thus their company as a whole.
FATE (Pulp Digest Magazine); Vol. 29, No. 9, Issue 318, Sept 1976 True Stories on The Strange, The Unusual, The Unknown
Peter Tompkins; George W. Harper; Raymond J. Ross; Surya Green; Luis E. Navia; Lee S. Singleton; Victor Werner; Eric Lombard
Edité par Clark Publishing Company,, Highland Park, IL, 1976
- Couverture souple
- Édition originale
Vendeur : Comic World, Steinbach, MB, CanadaComic World
Contacter le vendeurVendeur avec une évaluation de 5 étoilesEtat: Occasion - Assez bon
EUR 7,98
EUR 6,80 expéditionExpédition depuis Canada vers Etats-UnisQuantité disponible : 1 disponible(s)
Ajouter au panierSoft cover. Etat : Very Good. First Paperback Ed. & 1st Printing.. Inventory # D721-1 FATE (Pulp Digest Magazine); Vol. 29, No. 9, Issue 318, Sept 1976 True Stories on The Strange, The Unusual, The Unknown Published by Highland Park, IL: Clark Publishing Company ** ARTICLES AND STORIES (1) Do the Cabrera Rocks Prove Men Fought D…inosaurs? by Peter Tompkins (2) The Case of Dangerous Father by George W. Harper (3) The Church God Moved by Raymond J. Ross (4) Interviewing a Tibetan Holy Man by Surya Green (5) In Defense of Ancient Astronauts by Luis E. Navia (6) Apron Strings, the Pull to Paradise by Lee S. Singleton (7) Stolen Wallet Recovered by Victor Werner (8) Gellers Eager Imitators by Eric Lombard PRICE = $9; VG sticker on fc; ** AUTHORS; Peter Tompkins; George W. Harper; Raymond J. Ross; Surya Green; Luis E. Navia; Lee S. Singleton; Victor Werner; Eric Lombard Size: 12mo - over 6¾" - 7¾" tall. Book.
