Tom dewitt (79 résultats)

Etat : New.

Etat : good. A copy that has been read, remains in good condition. All pages are intact, and the cover is intact. The spine and cover show signs of wear. Pages can include notes and highlighting and show signs of wear, and the copy can include "From the library of" labels or previous owner inscriptions. 100% GUARANTEE! Shipped with delivery confirmation, if you're not satisfied with purchase please return item! Ships via media mail.…

Etat : like_new.

Etat : As New. Unread book in perfect condition.

Paperback. Etat : Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.

Soft cover. Etat : Good. 158 numbered pages; minor bending to book; light wear to corners and edges of cover; a few minor dings/ minor marks to cover; slightly cocked spine; weighs 14.2 ounces; measures 10.8 by 8.5 by .44 inches; 101624; a beka part number is 11561405.

Soft cover. Etat : As New. 4th Edition. As New! Fourth Edition, First Printing. 139 pages. How-To.

Etat : New.

Paperback. Etat : Good. No Jacket. Missing dust jacket; Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.

paperback. Etat : Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority.

Paperback. Etat : Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority.

Etat : As New. Unread book in perfect condition.

Etat : New.

Etat : New. In English.

Hardback. Etat : New. Make customer-centricity tangible, sustainable, and real by implementing structural and systemic changes to the DNA of your company. Businesses need to do more than sell to customers-they need to help them live their best lives. This superior experience is what customers expect and deserve from companies and it's possible to deliver just that with the framework provided in The Customer Excellence Enterprise: A Playbook for Creating Customers for Life. An enlightening and pragmatic guide, The Customer Excellence Enterprise is for everyone who needs to elevate the customer experience to a fundamental revenue accelerator and value driver. With this fresh perspective on customer-centricity, companies can address the persistent disconnect between their customer-first claims and an often disappointing reality. Wayne Simmons and Tom DeWitt are practitioners and professors of customer excellence. Wayne is a leader in customer excellence and customer experience management at Pfizer, the Fortune 50 global leader in health care and life sciences. Tom is the founder of CXM@MSU, an industry-facing entity designed to advance customer experience management thought and practice, and the founder and architect of North America's first master's degree in Customer Experience Management (CXM) at the Broad College of Business, Michigan State University. Together, they expertly frame the complexities of consistently delivering a superior customer experience at enterprise and global scale and provide a compelling case for urgency for companies to take the journey to become a Customer Excellence Enterprise (CXE). Outlining the leadership, organizational, operational, and commercial facets essential for sustained success, The Customer Excellence Enterprise is a comprehensive playbook for any company seeking to differentiate deeply from competitors and win preferred positions in the hearts and minds of today's discerning customers. With insights into how companies can become structurally and systemically predisposed to deliver exceptional experiences, the authors draw on real-world practice and examples from customer experience "outliers"?companies renowned for consistently improving their customers' lives. Readers will also find: Practical strategies for building a case for urgency and mobilizing all levels of the enterprise to deliver tangible results.Winning methods to build deep emotional connections that lead to lifelong customer relationships.Insights into the habits and ways of working from customer experience industry outliers. The Customer Excellence Enterprise: A Playbook for Creating Customers for Life is a must-have for the boards of directors, C-Suite executives, line of business leaders and managers, marketers, sales teams, product leaders, human resources, customer experience, operations and other customer-facing professionals tasked with answering pressing questions like, Why are exceptional customer experiences still so rare? and If customers are truly the.…

Decorative Hardcover Cloth. Etat : Very Good. No Jacket. 1st Edition/Volume 6, 1995. 574 pp. Stated first edition! Vol. 6, 1995 issue only! Over-sized and/or over weight book; may require extra postage. Please note that large and/or heavy items may incur an additional shipping charge. A great, almost spotlessly clean copy! Solidly and tightly bound, essentially and nearly flawless copy with minimal internal and external wear and use. Copy with crisp pages, clean text, and light shelf wear. Smooth covers. Clean text with mild browning/foxing on page edges, not affecting text. An Ex-Libris copy. No dust jacket. Lincoln's Home by Bradley Clark (Painting); Clair Moritz (Art Editor); Angelo Perrone (Art Director); Kazuhiko Sano, Ted CoConis, Tom Newsom, Ruben DeAnda (Illustrators) (illustrateur). …

Hard cover. First edition. CRITERION, 1961. First edition. . Good in good dust jacket. Ex-library. 190 p. Good in good dust jacket. Ex-library.

hardcover. Etat : Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority.

Hardback. Etat : New. Make customer-centricity tangible, sustainable, and real by implementing structural and systemic changes to the DNA of your company. Businesses need to do more than sell to customers-they need to help them live their best lives. This superior experience is what customers expect and deserve from companies and it's possible to deliver just that with the framework provided in The Customer Excellence Enterprise: A Playbook for Creating Customers for Life. An enlightening and pragmatic guide, The Customer Excellence Enterprise is for everyone who needs to elevate the customer experience to a fundamental revenue accelerator and value driver. With this fresh perspective on customer-centricity, companies can address the persistent disconnect between their customer-first claims and an often disappointing reality. Wayne Simmons and Tom DeWitt are practitioners and professors of customer excellence. Wayne is a leader in customer excellence and customer experience management at Pfizer, the Fortune 50 global leader in health care and life sciences. Tom is the founder of CXM@MSU, an industry-facing entity designed to advance customer experience management thought and practice, and the founder and architect of North America's first master's degree in Customer Experience Management (CXM) at the Broad College of Business, Michigan State University. Together, they expertly frame the complexities of consistently delivering a superior customer experience at enterprise and global scale and provide a compelling case for urgency for companies to take the journey to become a Customer Excellence Enterprise (CXE). Outlining the leadership, organizational, operational, and commercial facets essential for sustained success, The Customer Excellence Enterprise is a comprehensive playbook for any company seeking to differentiate deeply from competitors and win preferred positions in the hearts and minds of today's discerning customers. With insights into how companies can become structurally and systemically predisposed to deliver exceptional experiences, the authors draw on real-world practice and examples from customer experience "outliers"?companies renowned for consistently improving their customers' lives. Readers will also find: Practical strategies for building a case for urgency and mobilizing all levels of the enterprise to deliver tangible results.Winning methods to build deep emotional connections that lead to lifelong customer relationships.Insights into the habits and ways of working from customer experience industry outliers. The Customer Excellence Enterprise: A Playbook for Creating Customers for Life is a must-have for the boards of directors, C-Suite executives, line of business leaders and managers, marketers, sales teams, product leaders, human resources, customer experience, operations and other customer-facing professionals tasked with answering pressing questions like, Why are exceptional customer experiences still so rare? and If customers are truly the.…

Spiral. Etat : Very Good. Used softcover. Spiral binding does not snag. No markings or bent pages noted. Cover shows minimal wear.We ship 6 days a week.

Etat : New.

Etat : As New. Unread book in perfect condition.

Hardcover. Etat : Near Fine. Etat de la jaquette : Near Fine. First Edition, First Thus. Text/BRAND NEW. Embossed black linen boards/Fine. DJ/NF w/light wear to edges & short, closed tear to upper spine edge. PO label to fEP. A superb travel guide for both avid outdoor sportsmen and devoted armchair travellers. Flagstaff freelance writer, author, trained archeologist, former river guide and Canyon hiking enthusiast Scott Thybony shares the physical and cultural landscapes of the Grand Canyon. 6 chapters illustrated with outstanding color photos: 1, Gateways; 2, The High Plateaus; 3, The World of Canyon Wildlife; 4, Canyon Heartlands; 5, The People of the Great Plateau; and, 6, Grand Canyon, with a list and highlights of the Nat'l Parks of Canyon County to the rear. For hikers in particular, Thybony's A Guide to Hiking the Inner Canyon published by the Grand Canyon Assoc., is a great reference/resource. Tom Bean; Miguel Louis Fairbanks; David Alan Harvey; & Dewitt Jones (Photographers) (illustrateur).…

Paperback. Etat : New.

Etat : As New. Unread book in perfect condition.

Etat : New.

Etat : New. In English.

Etat : New.

Etat : New. 1st edition NO-PA16APR2015-KAP.

Etat : As New. Unread book in perfect condition.