With joan e gebhardt (1 résultats)
Langue : anglais
Edité par Wiley Press/John Wiley & Sons, New York, NY, 1986
- Couverture rigide
- Édition originale
Vendeur : 100POCKETS, Berkeley, CA, Etats-Unis100POCKETS
Contacter le vendeurVendeur avec une évaluation de 4 étoilesEtat: Neuf
EUR 32,79
EUR 6,54 expéditionExpédition nationale : Etats-UnisQuantité disponible : 1 disponible(s)
Hardcover. Etat : New. Etat de la jaquette : New. 1st Edition. Text/NEW & Bright. Collectible 1986 First Edition, 1st Printing. Silver embossed blue linen boards/Fine. DJ/Fine. Analysis of quality control, as a team process, in the service industry. Review of implementation, value analysis & differences between quality team & qu…ality circle concepts. Detailed sample cases drawn from Paul Revere Insurance Co, where author Patrick L. Townsend (1941 - 2010) served as Director of Quality Team Central --- contributing to saving the firm some $8.5 million dollars!!! 189 pgs, 9 chapters: 1, Getting Started; 2, Quality is Everybody's Business; 3, Value Analysis; 4, Quality Teams; 5, Virtue is not Necessarily Its Own Reward; 6, Change in Corporate Culture; 7, Quality Has Value; 8, Listening Down --- And Out; and 9, Adopting Theory & Adapting Practice, followed by Appendix.
