Midnight tide publishing (Plus de 1 900 résultats)

Etat : Very Good. Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc.

Etat : Very Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.

Paperback. Etat : Very Good. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Paperback. Etat : Good. Today's most sought-after customer service sleuth and turnaround expert unlocks the secrets to transforming customer service and building unshakeable customer engagement and loyalty Customer service done right is one of today's most powerful competitive advantages. In Can Your Customer Service Do This? customer service turnaround wizard and renowned customer service training expert Micah Solomon―who has worked with brands from Auberge Resorts to Audi of America, from Cleveland Clinic to the NFL Players Association―shares everything he knows, and everything you need to know, about how to create a truly Five-Star customer service experience and use it to build sustainable bottom-line success. This is the first book to move the reader step-by-step toward customer service perfection and true customer-centricity by creating, refining, and synchronizing employee behaviors, systems, and standards to together create the perfect customer service environment and customer experience for your customers. Inside, you'll find the long-hidden secrets and proven hands-on methods for: - Applying the Gold Touch customer service method that Five-Star companies in hospitality and other high-touch industries have secretly (well, secretly until now ) used to increase customer engagement.- Moving every customer systematically up the loyalty ladder--from disengaged to loyalty to becoming a vocal advocate, online and off.- Transforming your most angry, upset, I'll never use you again customers into true company loyalists via the scientifically proven principles of customer service recovery.- Harnessing the latest technology, including AI, to deliver top-shelf customer service in collaboration with your customer-facing employees and on a self-service basis.- Making the right moves to keep your company popular on social media by gently winning over your critics even before they post. - Creating and providing customer service training to your workforce--yes, Micah actually includes step-by-step instructions for how to set up a winning, sustainable, world class customer service training program. By reading Can Your Customer Service Do This? and applying its easy to understand lessons, soon you'll be leaps and bounds beyond your competition. (Unless you make the mistake of sharing this book with your competitors ).…

Etat : Very Good. Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc.

Paperback. Etat : Very Good.

Paperback. Etat : Very Good. There is no cavalry coming We are the iconic leaders we have been waiting for; curators of the change we're seeking to see. America is currently rumbling with a reckoning on race and wonder whether it will finally reconcile its history of systemic oppression of its Black citizens, who have helped build this country. The 2020 murders of George Floyd, Breonna Taylor and Ahmaud Arbery, in the midst of a global pandemic ignited a wave of racial justice protests and activism analogous to how the murder of Emmett Till in August 1954 sparked the Civil Rights Movement 65 years ago. We are facing the fierce urgency of empathy and the overdue dismantling of long-standing barriers that prevent Black people from realizing their full potential in America. Research from the Opportunity Agenda reveals that stories of our lived experiences, more so than data and numbers, is what evokes the empathy that changes hearts and minds that might push us further toward a more perfect union. I Too Am America: On Loving and Leading Black Men and Boys, written by Shawn Dove and Nick Chiles, delivers timely insights and inspiration that humanizes the stories of Black men and boys, while offering strategic recommendations on how together we can from our current rumblings with a racial reckoning to loving, learning and leading with and on behalf of Black men and boys.…

hardcover. Etat : Very Good. Publisher overstock. May have remainder mark / minor shelfwear. 99% of orders arrive in 4-10 days. Discounted shipping on multiple books.

paperback. Etat : Very Good. Publisher overstock. May have remainder mark / minor shelfwear. 99% of orders arrive in 4-10 days. Discounted shipping on multiple books.

Etat : Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.

Etat : Very Good. Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc.

paperback. Etat : Very Good. Publisher overstock. May have remainder mark / minor shelfwear. 99% of orders arrive in 4-10 days. Discounted shipping on multiple books.

paperback. Etat : Very Good. Publisher overstock. May have remainder mark / minor shelfwear. 99% of orders arrive in 4-10 days. Discounted shipping on multiple books.

paperback. Etat : New. New item in gift quality condition. 99% of orders arrive in 4-10 days. Discounted shipping on multiple books.

hardcover. Etat : Very Good. Publisher overstock. May have remainder mark / minor shelfwear. 99% of orders arrive in 4-10 days. Discounted shipping on multiple books.

paperback. Etat : Very Good. Publisher overstock. May have remainder mark / minor shelfwear. 99% of orders arrive in 4-10 days. Discounted shipping on multiple books.

Paperback. Etat : As New. Paperback. Cover shows very minor shelving wear, otherwise an unblemished copy.; 100% Satisfaction Guaranteed! Ships same or next business day.

Paperback. Etat : Very Good. Paperback. Pages are clean and unmarked. Covers show very minor shelving wear. APPEARS UNREAD. ALMOST LIKE NEW.; 100% Satisfaction Guaranteed! Ships same or next business day.

Paperback. Etat : Good. AN EXCELLENT READING OR REFERENCE COPY! Paperback. Pages are clean and unmarked. Covers show light edge wear.; 100% Satisfaction Guaranteed! Ships same or next business day.

Paperback. Etat : Good. Fight like a magical girl in this paperback original contemporary fantasy in which a Harajuku fashionista battles mutants-and social anxiety-by teaming up with an elite group of outcasts. Perfect for those obsessed with the technicolor worlds of Sailor Moon, The Umbrella Academy, and the Marvel Cinematic Universe. Holly Roads uses Harajuku fashion to distract herself from tragedy. Her magical girl aesthetic makes her feel beautiful-and it keeps the world at arm's length. She's an island of one, until advice from an amateur psychic expands her universe. A midnight detour ends with her vs. exploding mutants in the heart of San Francisco. Brush with destiny? Check. Waking up with blue blood, emotions gone haywire, and terrifying strength that starts ripping her wardrobe to shreds? Totally not cute. Hunting monsters with a hot new partner and his unlikely family of mad scientists?Way more than she bargained for.…

Paperback. Etat : Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.

paperback. Etat : Good. Signed. This is a used book in good condition and may show some signs of use or wear . This is a used book in good condition and may show some signs of use or wear .

Paperback. Etat : Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.

Etat : Good. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

paperback. Etat : Good. Crease on cover*.

Paperback. Etat : Good. In this thrilling memoir, James G. Harle Moore shares his experiences serving with the Fourth New Zealand Rough Riders in World War I. From the trenches of Gallipoli to the deserts of Sinai, Moore offers a first-hand account of combat and camaraderie in one of the most harrowing periods of modern history.This work has been selected by scholars as being culturally important, and is part of the knowledge base of civilization as we know it.This work is in the public domain in the United States of America, and possibly other nations. Within the United States, you may freely copy and distribute this work, as no entity (individual or corporate) has a copyright on the body of the work.Scholars believe, and we concur, that this work is important enough to be preserved, reproduced, and made generally available to the public. We appreciate your support of the preservation process, and thank you for being an important part of keeping this knowledge alive and relevant.…

Paperback. Etat : Very Good. In this thrilling memoir, James G. Harle Moore shares his experiences serving with the Fourth New Zealand Rough Riders in World War I. From the trenches of Gallipoli to the deserts of Sinai, Moore offers a first-hand account of combat and camaraderie in one of the most harrowing periods of modern history.This work has been selected by scholars as being culturally important, and is part of the knowledge base of civilization as we know it.This work is in the public domain in the United States of America, and possibly other nations. Within the United States, you may freely copy and distribute this work, as no entity (individual or corporate) has a copyright on the body of the work.Scholars believe, and we concur, that this work is important enough to be preserved, reproduced, and made generally available to the public. We appreciate your support of the preservation process, and thank you for being an important part of keeping this knowledge alive and relevant.…

paperback. Etat : Very Good. Publisher overstock. May have remainder mark / minor shelfwear. 99% of orders arrive in 4-10 days. Discounted shipping on multiple books.

paperback. Etat : New. New item in gift quality condition. 99% of orders arrive in 4-10 days. Discounted shipping on multiple books.

Paperback. Etat : Very Good. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.