ISBN: 9787302620587 - introduction to customer service and call center practice (5th edition) (customer world management - operations - skills benchmark series)(chinese edition) (1 résultats)

paperback. Etat : New. Language:Chinese.Paperback. Pub Date: 2023-03 Pages: 400 Publisher: Tsinghua University Press Introduction to Customer Service and Call Center Practice (5th Edition) interprets customer care and management under the tide of digitalization from the perspective of digital transformation. It is based on the two major themes of reasoning and technology and summarizes the experience of China. It is a practical reading that meets actual work needs and answers work questions. The book is divided int.…