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ISBN 10 : 6209656528 ISBN 13 : 9786209656521
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Ajouter au panierTaschenbuch. Etat : Neu. Industrial Engineering applied to Service | A Systemic Approach to Optimizing Processes, Quality and Customer Experience | Andrea Aguirre Flores | Taschenbuch | Englisch | 2026 | Our Knowledge Publishing | EAN 9786209656521 | Verantwortliche Person für die EU: SIA OmniScriptum Publishing, Brivibas Gatve 197, 1039 RIGA, LETTLAND, customerservice[at]vdm-vsg[dot]de | Anbieter: preigu.
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Ajouter au panierHardcover. Etat : new. Hardcover. The main objective of the book is to present state-of-the-art research results and experience reports in the area of quality monitoring for customer experience management, addressing topics which are currently important, such as service-aware future Internet architecture for Quality of Experience (QoE) management on multimedia applications. In recent years, multimedia applications and services have experienced a sudden growth. Today, video display is not limited to the traditional areas of movies and television on TV sets, but these applications are accessed in different environments, with different devices and under different conditions. In addition, the continuous emergence of new services, along with increasing competition, is forcing network operators and service providers to focus all their efforts on customer satisfaction, although determining the QoE is not a trivial task. This book addresses the QoE for improving customer perception when using added value services offered by service providers, from evaluation to monitoring and other management processes. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.
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Langue: anglais
Edité par ISTE Ltd and John Wiley and Sons Inc, GB, 2014
ISBN 10 : 1848216726 ISBN 13 : 9781848216723
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Ajouter au panierHardback. Etat : New. The main objective of the book is to present state-of-the-art research results and experience reports in the area of quality monitoring for customer experience management, addressing topics which are currently important, such as service-aware future Internet architecture for Quality of Experience (QoE) management on multimedia applications. In recent years, multimedia applications and services have experienced a sudden growth. Today, video display is not limited to the traditional areas of movies and television on TV sets, but these applications are accessed in different environments, with different devices and under different conditions. In addition, the continuous emergence of new services, along with increasing competition, is forcing network operators and service providers to focus all their efforts on customer satisfaction, although determining the QoE is not a trivial task. This book addresses the QoE for improving customer perception when using added value services offered by service providers, from evaluation to monitoring and other management processes.
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Langue: anglais
Edité par ISTE Ltd and John Wiley & Sons Inc, 2014
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Edité par ISTE Ltd and John Wiley & Sons Inc, 2014
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Langue: anglais
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Langue: anglais
Edité par ISTE Ltd and John Wiley & Sons Inc, 2014
ISBN 10 : 1848216726 ISBN 13 : 9781848216723
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Ajouter au panierEtat : New. Editor(s): Mellouk, Abdelhamid; Cuadra-Sanchez, Antonio. Num Pages: 256 pages. BIC Classification: UY. Category: (P) Professional & Vocational. Dimension: 234 x 162 x 20. Weight in Grams: 570. . 2014. 1st Edition. Hardcover. . . . . Books ship from the US and Ireland.
Langue: anglais
Edité par ISTE Ltd and John Wiley and Sons Inc, GB, 2014
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Ajouter au panierHardback. Etat : New. The main objective of the book is to present state-of-the-art research results and experience reports in the area of quality monitoring for customer experience management, addressing topics which are currently important, such as service-aware future Internet architecture for Quality of Experience (QoE) management on multimedia applications. In recent years, multimedia applications and services have experienced a sudden growth. Today, video display is not limited to the traditional areas of movies and television on TV sets, but these applications are accessed in different environments, with different devices and under different conditions. In addition, the continuous emergence of new services, along with increasing competition, is forcing network operators and service providers to focus all their efforts on customer satisfaction, although determining the QoE is not a trivial task. This book addresses the QoE for improving customer perception when using added value services offered by service providers, from evaluation to monitoring and other management processes.
Langue: anglais
Edité par ISTE Ltd and John Wiley & Sons Inc, London, 2014
ISBN 10 : 1848216726 ISBN 13 : 9781848216723
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Ajouter au panierHardcover. Etat : new. Hardcover. The main objective of the book is to present state-of-the-art research results and experience reports in the area of quality monitoring for customer experience management, addressing topics which are currently important, such as service-aware future Internet architecture for Quality of Experience (QoE) management on multimedia applications. In recent years, multimedia applications and services have experienced a sudden growth. Today, video display is not limited to the traditional areas of movies and television on TV sets, but these applications are accessed in different environments, with different devices and under different conditions. In addition, the continuous emergence of new services, along with increasing competition, is forcing network operators and service providers to focus all their efforts on customer satisfaction, although determining the QoE is not a trivial task. This book addresses the QoE for improving customer perception when using added value services offered by service providers, from evaluation to monitoring and other management processes. Shipping may be from our Sydney, NSW warehouse or from our UK or US warehouse, depending on stock availability.
Langue: anglais
Edité par Our Knowledge Publishing, 2026
ISBN 10 : 6209656528 ISBN 13 : 9786209656521
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Ajouter au panierTaschenbuch. Etat : Neu. nach der Bestellung gedruckt Neuware - Printed after ordering.