Mark colgate (38 résultats)

Etat : like_new.

Etat : very_good. Book is in very good condition and may include minimal underlining highlighting. The book can also include "From the library of" labels. May not contain miscellaneous items toys, dvds, etc. . We offer 100% money back guarantee and 24 7 customer service.

Hardback. Etat : Very Good. When it comes to customer satisfaction, consistency is king?not the customer.While it?s been proven that customer satisfaction can greatly impact many financial aspects of a business?from cash flow to profitability and share price?most companies have not considered the science behind customer service or built a system for it. With Mark Colgate?s FAME model?standing for Framework, Accountability, Moments, and Endurance?companies and organizations will be able to differentiate themselves, and create a unique approach that will communicate their service brand to their customers in a compelling, clear, and memorable manner.Colgate?s model demands effort, innovation, practice, and endurance, but it will also empower readers to distinguish their businesses among competitors, win over customers even when they?re proving difficult, and help companies achieve service fame. Backed by case studies and scientific research, this book will help readers to understand the science, tools, and frameworks needed to create their own consistently high-calibre customer service for their organizations, boosting annual returns as a result.…

Hardcover. Etat : Very Good. Gld. With dust jacket. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Etat : very_good. Book is in very good condition and may include minimal underlining highlighting. The book can also include "From the library of" labels. May not contain miscellaneous items toys, dvds, etc. . We offer 100% money back guarantee and 24 7 customer service.

Etat : Very Good. Very Good condition. Good dust jacket. A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner's name, short gifter's inscription or light stamp.

Etat : Very Good. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

Etat : Good. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

Etat : Good. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

Hardback. Etat : Very Good. When it comes to customer satisfaction, consistency is king?not the customer.While it?s been proven that customer satisfaction can greatly impact many financial aspects of a business?from cash flow to profitability and share price?most companies have not considered the science behind customer service or built a system for it. With Mark Colgate?s FAME model?standing for Framework, Accountability, Moments, and Endurance?companies and organizations will be able to differentiate themselves, and create a unique approach that will communicate their service brand to their customers in a compelling, clear, and memorable manner.Colgate?s model demands effort, innovation, practice, and endurance, but it will also empower readers to distinguish their businesses among competitors, win over customers even when they?re proving difficult, and help companies achieve service fame. Backed by case studies and scientific research, this book will help readers to understand the science, tools, and frameworks needed to create their own consistently high-calibre customer service for their organizations, boosting annual returns as a result.…

Paperback. Etat : Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.

Hardcover. Etat : Good. Most items will be dispatched the same or the next working day. A copy that has been read but remains in clean condition. All of the pages are intact and the cover is intact and the spine may show signs of wear. The book may have minor markings which are not specifically mentioned. A tan to the page edges/pages.…

hardcover. Etat : Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority.

Hardcover. Etat : Very Good. Etat de la jaquette : Very Good. First Edition. Dust jacket in very good condition. First edition, first printing. SIGNED by the author. Minor shelf and handling wear, overall a clean solid copy with minimal signs of use. Boards show signs of shelf wear. All pages are intact, binding is sound. Secure packaging for safe delivery. signed by author.…

Etat : Very Good. Etat de la jaquette : 47596012. 1767871511. 1/8/2026 11:25:11 AM.

Hardcover. Etat : Very Good. VG in VG dj; Contents are tight and clean.

Paperback or Softback. Etat : New. The Science of Service: The Proven Formula to Drive Customer Loyalty and Stand Out from the Crowd. Book.

Paperback. Etat : New.

Hardcover. Etat : Good.

hardcover. Etat : Very Good. Etat de la jaquette : Very Good. Gld.

Hardcover. Etat : Very Good.

hardcover. Etat : Very Good. Gld. Signed by author.

Hardcover. Etat : Fine. None. First Edition. Stated first edition. A clean, unmarked and unclipped copy in a Brodart cover.

hardcover. Etat : Fine. New & unread, however may have light shelf wear to cover face, edges or corners. Shipped from the UK within 2 business days of order being placed.

Hardcover. Etat : Brand New. 206 pages. 9.25x6.25x1.00 inches. In Stock.

hardcover. Etat : New. Shipped from the UK within 2 business days of order being placed.

Hardcover. Etat : Near Fine. Near Fine. First edition. 8vo. [8], ix-xvii, [3], 1-444 pp. Red cloth with lettering in gold and black on the spine, publisher's device stamped in black on the front board. Price of $7.95 on the front flap of the jacket. Illustrated with 8 plates of black and white photographs. Edited and arranged by Edith Colgate Salsbury. Drawing from Susy Clemns' biography of her father and other family documents this book presents the story of the Clemens family during the period of Susy Clemens life (1872 - 1896) in the form of family dialogues. Near Fine with light foxing to the top textblock in a Near Fine dust jacket with a few hints of wear to the extremities.…

Etat : As New.

Paperback. Etat : New.

PAP. Etat : New. New Book. Shipped from UK. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000.