Edité par John Wiley & Sons Inc, United States, New York, 2016
ISBN 10 : 1119167965 ISBN 13 : 9781119167969
Langue: anglais
Vendeur : WorldofBooks, Goring-By-Sea, WS, Royaume-Uni
EUR 2,60
Autre deviseQuantité disponible : 17 disponible(s)
Ajouter au panierPaperback. Etat : Very Good. Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C. (Before Cloud), companies could focus totally on sales and marketing because customers were often 'stuck' after purchasing. Therefore, all of the 'post-sale' experience was a cost center in most companies. In the world A.B. (After Benioff), with granular per-year, per-month or per-use pricing models, cloud deployments and many competitive options, customers now have the power. As such, B2B vendors must deliver success for their clients to achieve success for their own businesses. Customer success teams are being created in companies to quarterback the customer lifecycle and drive adoption, renewals, up-sell and advocacy. The Customer Success philosophy is invading the boardroom and impacting the way CEOs think about their business. Today, Customer Success is the hottest B2B movement since the advent of the subscription business model, and this book is the one-of-a-kind guide that shows you how to make it work in your company. From the initial planning stages through execution, you'll have expert guidance to help you: Understand the context that led to the start of the Customer Success movement Build a Customer Success strategy proven by the most competitive companies in the world Implement an action plan for structuring the Customer Success organization, tiering your customers, and developing the right cross-functional playbooks Customers want products that help them achieve their own business outcomes. By enabling your customers to realize value in your products, you're protecting recurring revenue and creating a customer for life. Customer Success shows you how to kick start your customer-centric revolution, and make it stick for the long term. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.
Vendeur : medimops, Berlin, Allemagne
EUR 4,90
Autre deviseQuantité disponible : 3 disponible(s)
Ajouter au panierEtat : good. Befriedigend/Good: Durchschnittlich erhaltenes Buch bzw. Schutzumschlag mit Gebrauchsspuren, aber vollständigen Seiten. / Describes the average WORN book or dust jacket that has all the pages present.
Vendeur : ThriftBooks-Dallas, Dallas, TX, Etats-Unis
EUR 5,53
Autre deviseQuantité disponible : 1 disponible(s)
Ajouter au panierHardcover. Etat : Very Good. No Jacket. Former library book; May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 1.01.
Vendeur : ThriftBooks-Dallas, Dallas, TX, Etats-Unis
EUR 5,53
Autre deviseQuantité disponible : 1 disponible(s)
Ajouter au panierHardcover. Etat : Fair. No Jacket. Readable copy. Pages may have considerable notes/highlighting. ~ ThriftBooks: Read More, Spend Less 1.01.
Vendeur : ThriftBooks-Reno, Reno, NV, Etats-Unis
EUR 5,53
Autre deviseQuantité disponible : 1 disponible(s)
Ajouter au panierHardcover. Etat : Very Good. No Jacket. Missing dust jacket; May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 1.01.
Vendeur : ThriftBooks-Atlanta, AUSTELL, GA, Etats-Unis
EUR 5,53
Autre deviseQuantité disponible : 1 disponible(s)
Ajouter au panierHardcover. Etat : Very Good. No Jacket. Missing dust jacket; May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 1.01.
Vendeur : ThriftBooks-Phoenix, Phoenix, AZ, Etats-Unis
EUR 5,53
Autre deviseQuantité disponible : 1 disponible(s)
Ajouter au panierHardcover. Etat : Very Good. No Jacket. Missing dust jacket; May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 1.01.
Vendeur : ThriftBooks-Reno, Reno, NV, Etats-Unis
EUR 5,53
Autre deviseQuantité disponible : 8 disponible(s)
Ajouter au panierHardcover. Etat : Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 1.01.
Vendeur : ThriftBooks-Reno, Reno, NV, Etats-Unis
EUR 5,53
Autre deviseQuantité disponible : 2 disponible(s)
Ajouter au panierHardcover. Etat : Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 1.01.
Vendeur : ThriftBooks-Phoenix, Phoenix, AZ, Etats-Unis
EUR 5,53
Autre deviseQuantité disponible : 8 disponible(s)
Ajouter au panierHardcover. Etat : Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 1.01.
Vendeur : ThriftBooks-Dallas, Dallas, TX, Etats-Unis
EUR 5,53
Autre deviseQuantité disponible : 1 disponible(s)
Ajouter au panierHardcover. Etat : Good. No Jacket. Missing dust jacket; Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 1.01.
Vendeur : ThriftBooks-Atlanta, AUSTELL, GA, Etats-Unis
EUR 5,53
Autre deviseQuantité disponible : 2 disponible(s)
Ajouter au panierHardcover. Etat : Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 1.01.
Vendeur : ThriftBooks-Phoenix, Phoenix, AZ, Etats-Unis
EUR 5,53
Autre deviseQuantité disponible : 1 disponible(s)
Ajouter au panierHardcover. Etat : Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 1.01.
Vendeur : ThriftBooks-Atlanta, AUSTELL, GA, Etats-Unis
EUR 5,53
Autre deviseQuantité disponible : 9 disponible(s)
Ajouter au panierHardcover. Etat : Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 1.01.
EUR 5,53
Autre deviseQuantité disponible : 1 disponible(s)
Ajouter au panierHardcover. Etat : Good. No Jacket. Former library book; Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 1.3.
EUR 5,53
Autre deviseQuantité disponible : 1 disponible(s)
Ajouter au panierHardcover. Etat : Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 1.3.
Edité par Wiley & Sons, Incorporated, John, 2016
ISBN 10 : 1119167965 ISBN 13 : 9781119167969
Langue: anglais
Vendeur : Better World Books, Mishawaka, IN, Etats-Unis
EUR 5,68
Autre deviseQuantité disponible : 5 disponible(s)
Ajouter au panierEtat : Good. Used book that is in clean, average condition without any missing pages.
Edité par Wiley & Sons, Incorporated, John, 2016
ISBN 10 : 1119167965 ISBN 13 : 9781119167969
Langue: anglais
Vendeur : Better World Books: West, Reno, NV, Etats-Unis
EUR 5,68
Autre deviseQuantité disponible : 4 disponible(s)
Ajouter au panierEtat : Good. Used book that is in clean, average condition without any missing pages.
Edité par Wiley & Sons, Incorporated, John, 2016
ISBN 10 : 1119167965 ISBN 13 : 9781119167969
Langue: anglais
Vendeur : Better World Books: West, Reno, NV, Etats-Unis
EUR 5,68
Autre deviseQuantité disponible : 1 disponible(s)
Ajouter au panierEtat : Very Good. Used book that is in excellent condition. May show signs of wear or have minor defects.
Edité par Wiley & Sons, Incorporated, John, 2016
ISBN 10 : 1119167965 ISBN 13 : 9781119167969
Langue: anglais
Vendeur : Better World Books: West, Reno, NV, Etats-Unis
EUR 5,68
Autre deviseQuantité disponible : 1 disponible(s)
Ajouter au panierEtat : Good. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages.
Edité par Wiley & Sons, Incorporated, John, 2016
ISBN 10 : 1119167965 ISBN 13 : 9781119167969
Langue: anglais
Vendeur : Better World Books, Mishawaka, IN, Etats-Unis
EUR 5,68
Autre deviseQuantité disponible : 2 disponible(s)
Ajouter au panierEtat : Very Good. Used book that is in excellent condition. May show signs of wear or have minor defects.
Edité par Wiley & Sons, Incorporated, John, 2020
ISBN 10 : 1119572762 ISBN 13 : 9781119572763
Langue: anglais
Vendeur : Better World Books, Mishawaka, IN, Etats-Unis
EUR 5,83
Autre deviseQuantité disponible : 1 disponible(s)
Ajouter au panierEtat : Good. Used book that is in clean, average condition without any missing pages.
Edité par Wiley & Sons, Incorporated, John, 2020
ISBN 10 : 1119572762 ISBN 13 : 9781119572763
Langue: anglais
Vendeur : Better World Books, Mishawaka, IN, Etats-Unis
EUR 5,83
Autre deviseQuantité disponible : 1 disponible(s)
Ajouter au panierEtat : Good. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages.
Edité par Wiley & Sons, Incorporated, John, 2020
ISBN 10 : 1119572762 ISBN 13 : 9781119572763
Langue: anglais
Vendeur : Better World Books, Mishawaka, IN, Etats-Unis
EUR 5,83
Autre deviseQuantité disponible : 2 disponible(s)
Ajouter au panierEtat : Very Good. Used book that is in excellent condition. May show signs of wear or have minor defects.
Vendeur : medimops, Berlin, Allemagne
EUR 13,91
Autre deviseQuantité disponible : 1 disponible(s)
Ajouter au panierEtat : good. Befriedigend/Good: Durchschnittlich erhaltenes Buch bzw. Schutzumschlag mit Gebrauchsspuren, aber vollständigen Seiten. / Describes the average WORN book or dust jacket that has all the pages present.
Vendeur : medimops, Berlin, Allemagne
EUR 14,19
Autre deviseQuantité disponible : 1 disponible(s)
Ajouter au panierEtat : very good. Gut/Very good: Buch bzw. Schutzumschlag mit wenigen Gebrauchsspuren an Einband, Schutzumschlag oder Seiten. / Describes a book or dust jacket that does show some signs of wear on either the binding, dust jacket or pages.
Vendeur : -OnTimeBooks-, Phoenix, AZ, Etats-Unis
EUR 10,20
Autre deviseQuantité disponible : 1 disponible(s)
Ajouter au panierEtat : very_good. Gently read. May have name of previous ownership, or ex-library edition. Binding tight; spine straight and smooth, with no creasing; covers clean and crisp. Minimal signs of handling or shelving. 100% GUARANTEE! Shipped with delivery confirmation, if youâre not satisfied with purchase please return item for full refund. Ships USPS Media Mail.
Vendeur : ThriftBooks-Atlanta, AUSTELL, GA, Etats-Unis
EUR 14,94
Autre deviseQuantité disponible : 1 disponible(s)
Ajouter au panierHardcover. Etat : As New. No Jacket. Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less 1.1.
Vendeur : Books From California, Simi Valley, CA, Etats-Unis
EUR 12,96
Autre deviseQuantité disponible : 1 disponible(s)
Ajouter au panierhardcover. Etat : Good.
Edité par John Wiley and Sons Inc, US, 2024
ISBN 10 : 1394205872 ISBN 13 : 9781394205875
Langue: anglais
Vendeur : Rarewaves.com UK, London, Royaume-Uni
EUR 24,87
Autre deviseQuantité disponible : 12 disponible(s)
Ajouter au panierHardback. Etat : New. Automate your Customer Success efforts to reduce churn and increase profits In Digital Customer Success: The Next Frontier, a team of trailblazing Customer Success professionals and digital entrepreneurs delivers an insightful discussion of the next stage in Customer Success management. In the book, you'll discover how to design and deploy touchless and automated digital interventions that help your software users learn and grow as they use your product and unlock the value trapped within it - without ever needing to reach out to a live Customer Success Manager. The authors provide a detailed "How-To" guide to Digital Customer Success that explains how you can meet the needs of your customers, investors, and team members. You'll explore the basics of the authors' original Digital Customer Success Maturity Model and the core tenets of how to get started. After that, you'll find: Explanations of the ideal organizational structures to enable Digital Customer Success managementCase studies and examples from real companies blazing new trails in Customer SuccessCritical success measurements and metrics you can use to determine if your company is on the right track or if it needs to reorient Perfect for managers, executives, directors, founders, entrepreneurs, and other business leaders involved in the sale of digital and software products, Digital Customer Success is also a can't-miss resource for Customer Success professionals, sales leaders, marketers, product development professionals, and anyone else with a stake in reducing customer churn and increasing revenues.